Jabra denies support for Elite 85t Bluetooth earbuds on computers

#1

Post by wawawiwa » Sun, May 15, 2022, 3:31 PM UTC

I purchased Jabra 85t bluetooth earbuds a 2 months ago. After updating Macos to Monterey, the mic drops after a random amount of time on Google Hangout and sometimes Slack, in the span of 20 minutes.

This is not an isolated case, users have been complaining about it. For instance on Reddit: https://www.reddit.com/r/Jabra/comments/qjwxdu/muting_during_slackzoom_calls_on_mac_elite_85t/

On this post, official Jabra Support declares: "We do not support the use of the Jabra Elite 85t on computers" I also reached out to their support per email, and after a few back and forth and reaching their Lead, the answer is the same. They won't provide a refund nor solutions.

This limitation isn't advertised on the official Amazon offer nor on their official website. Amazon: https://www.amazon.com/Jabra-Wireless-Bluetooth-Earbuds-Titanium/dp/B08HR78C46/ Official website: https://www.jabra.com/bluetooth-headsets/jabra-elite-85t

In the absence of advertised limitation, shouldn't the mic work (without dropping) with every device supporting the adequate BT profiles? How is a user supposed to know they don't support computers?

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#2

Post by Hakashiro » Sun, May 15, 2022, 4:03 PM UTC

This is a blatant abuse and they should be sued and shut down. This is beyond unacceptable. There is no reason to do this kind of thing.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#3

Post by vorpalhex » Sun, May 15, 2022, 4:22 PM UTC

This is a lesson in not buying from sketchy companies unfortunately.

They don't, as far as I am seeing, advertise PC compatibility. So you are out of luck there.

Return them if you can and buy something better.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#4

Post by AshamedCaptain » Sun, May 15, 2022, 4:23 PM UTC

I'd hope they lose the Bluetooth label and certification for this kind of crap, but we know nothing will happen.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#5

Post by scrose » Sun, May 15, 2022, 4:24 PM UTC

vorpalhex wrote: post #3

This is a lesson in not buying from sketchy companies unfortunately. They don't, as far as I am seeing, advertise PC compatibility. So you are out of luck there. Return them if you can and buy something better.

They also don’t advertise supporting phones…

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#6

Post by thriftwy » Sun, May 15, 2022, 4:25 PM UTC

vorpalhex wrote: post #3

This is a lesson in not buying from sketchy companies unfortunately. They don't, as far as I am seeing, advertise PC compatibility. So you are out of luck there. Return them if you can and buy something better.

Jabra is an old, well-known brand.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#7

Post by millzlane » Sun, May 15, 2022, 4:25 PM UTC

vorpalhex wrote: post #3

This is a lesson in not buying from sketchy companies unfortunately. They don't, as far as I am seeing, advertise PC compatibility. So you are out of luck there. Return them if you can and buy something better.

I wouldn't call it sketchy. It says right on the product page what connectivity the device supports. https://www.jabra.com/bluetooth-headsets/jabra-elite-85t##10...

They don't attempt to mislead at all.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#8

Post by x0x0 » Sun, May 15, 2022, 4:25 PM UTC

I bet your credit card or merchant will provide a refund.

Which is too bad because the only thing I don't like about my Jabra 65t s after probably 1k hours of use is they don't get quiet enough, but :shrug:.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#9

Post by x0x0 » Sun, May 15, 2022, 4:26 PM UTC

AshamedCaptain wrote: post #4

I'd hope they lose the Bluetooth label and certification for this kind of crap, but we know nothing will happen.

Come on; bluetooth is in year ~20 of public alpha test. No certification would mean a thing besides, "Bluetooth: it could work!"

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#10

Post by samanbb » Sun, May 15, 2022, 4:28 PM UTC

My Jabra Elite 85h over-ear headphones suffer from the same issue. These are Wirecutter's suggested Bluetooth headphones, which is why I bought them. I wonder if they still would be if it was widely known that these headphones are not meant to be used with computers.