Show HN: UserMetrix -- Spend time fixing bugs not reproducing them

#1

Post by clinton » Thu, Oct 20, 2011, 6:56 AM UTC

Show HN: UserMetrix -- Spend time fixing bugs not reproducing them
usermetrix.com

Re: Show HN: UserMetrix -- Spend time fixing bugs not reproducing them

#2

Post by clinton » Thu, Oct 20, 2011, 7:15 AM UTC

Been working on this for a little while now, today we launched a new introduction video.

Re: Show HN: UserMetrix -- Spend time fixing bugs not reproducing them

#3

Post by becomevocal » Thu, Oct 20, 2011, 7:44 AM UTC

The video is nice. You do that in-house?

I'd be nice if there was a short description / value prop. statement above the fold. While your name implies what you provide, it's not 100% apparent what you are going to help me with and why it's better.

Re: Show HN: UserMetrix -- Spend time fixing bugs not reproducing them

#4

Post by alcuadrado » Thu, Oct 20, 2011, 7:57 AM UTC

Just a little piece of advice, I found really confusing that the different plans in Pricing section are ordered from the most expensive to the cheaper.

Re: Show HN: UserMetrix -- Spend time fixing bugs not reproducing them

#5

Post by clinton » Thu, Oct 20, 2011, 8:22 AM UTC

becomevocal wrote: post #3

The video is nice. You do that in-house? I'd be nice if there was a short description / value prop. statement above the fold. While your name implies what you provide, it's not 100% apparent what you are going to help me with and why it's better.

Video was done by my good friends at Josh Lamont Design, http://www.lamont.com.au/

Thanks for the tip of idea of description / value prop above the fold.

Re: Show HN: UserMetrix -- Spend time fixing bugs not reproducing them

#6

Post by clinton » Thu, Oct 20, 2011, 8:30 AM UTC

alcuadrado wrote: post #4

Just a little piece of advice, I found really confusing that the different plans in Pricing section are ordered from the most expensive to the cheaper.

That is interesting, descending or ascending order of price might be one of those things that you can only please half the people... Some of the time.

This is an interesting article that offers a counter argument: http://uxmovement.com/content/7-useful-design-strategies-for...

Re: Show HN: UserMetrix -- Spend time fixing bugs not reproducing them

#7

Post by bradleyland » Thu, Oct 20, 2011, 1:17 PM UTC

This is incredible. I wish we developed mobile apps, because I'd jump right on this. I'm working on something similar for our web apps, but using the application logs (Rails) to develop "click paths" for a logged in user. We use Airbrake for error notification, and it collects a lot of useful data, but it doesn't tell us how the user managed to get to the point of failure.

Re: Show HN: UserMetrix -- Spend time fixing bugs not reproducing them

#8

Post by alcuadrado » Thu, Oct 20, 2011, 4:52 PM UTC

clinton wrote: post #6

alcuadrado wrote: post #4

Just a little piece of advice, I found really confusing that the different plans in Pricing section are ordered from the most expensive to the cheaper.

That is interesting, descending or ascending order of price might be one of those things that you can only please half the people... Some of the time. This is an interesting article that offers a counter argument: http://uxmovement.com/content/7-useful-design-strategies-for...

I agree in most of them, except for: - The order seems confusing - Hiding the free plan. Yesterday there was a dropbox article in TC, where the CEO tells the story (well, in slides) of dropbox marketing, and how hiding the free plan was making them loose lots of users (who can beacame paid users and/or recommend your service).

thanks for the link! :D