Temporary issues accessing Proton services

#1

Post by donfn » Thu, Mar 31, 2022, 9:28 AM UTC

Temporary issues accessing Proton services
protonstatus.com

Re: Temporary issues accessing Proton services

#2

Post by danielskogly » Thu, Mar 31, 2022, 9:30 AM UTC

Also experiencing this, ProtonStatus[0] is reporting "Some systems are experiencing issues", although all circles are green.

Loading / sending e-mail only yields an orange banner saying "Servers are unreachable. Please try again in a few minutes"

Edit: Mobile Apps, Bridge and Web Application is now reporting performance issues

[0] https://protonstatus.com/

Re: Temporary issues accessing Proton services

#3

Post by Ftuuky » Thu, Mar 31, 2022, 9:43 AM UTC

Can confirm that ProtonMail Android app doesn't work. When trying to send an email it says "Server not reachable".

Re: Temporary issues accessing Proton services

#4

Post by 3np » Thu, Mar 31, 2022, 9:44 AM UTC

https://protonstatus.com/incidents/178

  Temporary issues accessing Proton services Thursday 31st March 2022 11:31:00
  We are currently experiencing some technical difficulties, and are working to bring the service back online as soon as possible.

Re: Temporary issues accessing Proton services

#5

Post by valera_rozuvan » Thu, Mar 31, 2022, 9:45 AM UTC

Web apps don't work.

I am keeping all e-mail tied to custom domain. If a provider goes down, I can just move that domain somewhere else. Yes, history will be lost, but new mails will keep arriving.

Re: Temporary issues accessing Proton services

#6

Post by Demcox » Thu, Mar 31, 2022, 9:53 AM UTC

Web and iOS app's are not responding. Will emails, sent to me on Proton, be lost?

Re: Temporary issues accessing Proton services

#7

Post by impetus1 » Thu, Mar 31, 2022, 9:56 AM UTC

One could speculate the dns resolver for the reverse proxy is causing the time outs. Could be an emergency maintenance check, but I am skeptical considering it's noon in Geneva. Additionally, A-level domains are down but subdomains are up, probably because each are hosted on different dns name servers. I.e amazon aws dns name servers are partitioned in 'zones'.

Re: Temporary issues accessing Proton services

#8

Post by aspyct » Thu, Mar 31, 2022, 10:00 AM UTC

Demcox wrote: post #6

Web and iOS app's are not responding. Will emails, sent to me on Proton, be lost?

Emails are retried for a while before being dropped. Usually a day or two. After that, the sender is normally notified by his mail provider.

Re: Temporary issues accessing Proton services

#9

Post by Demcox » Thu, Mar 31, 2022, 10:10 AM UTC

aspyct wrote: post #8

Demcox wrote: post #6

Web and iOS app's are not responding. Will emails, sent to me on Proton, be lost?

Emails are retried for a while before being dropped. Usually a day or two. After that, the sender is normally notified by his mail provider.

Alright, cheers.

Re: Temporary issues accessing Proton services

#10

Post by reustle » Thu, Mar 31, 2022, 10:38 AM UTC

valera_rozuvan wrote: post #5

Web apps don't work. I am keeping all e-mail tied to custom domain. If a provider goes down, I can just move that domain somewhere else. Yes, history will be lost, but new mails will keep arriving.

I'm guessing this is common practice, or tooling is available, but could you set up essentially fallback DNS to your own servers in the case of protonmail servers not responding? Should you have some middle server that does smarter routing based on the status of the final server? I guess you're nearly running your own mail server at this point, though.