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Collaborate with kindness: Etiquette tips in Slack

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Re: Collaborate with kindness: Etiquette tips in Slack

#3
Basic etiquette would be to not force co-workers to use Slack at all. And for that matter, any other proprietary network based on closed standards that do not admit connections from third-party clients. I'm forced to use Slack and Zoom from time to time for important work stuff, and it is extremely annoying and humiliating.

Re: Collaborate with kindness: Etiquette tips in Slack

#4
> Never send a direct message that just says “hey” or “hello.”

I first started hearing people suggest this recently (within the past month or so). I never really understood why these message bothered people so much - they never bothered me and always actually seemed a bit more polite than just barreling forward with a question. But I guess if even Slack themselves are saying don't do that, it must really get on other people's nerves.

Re: Collaborate with kindness: Etiquette tips in Slack

#5
post #3

Basic etiquette would be to not force co-workers to use Slack at all. And for that matter, any other proprietary network based on closed standards that do not admit connections from third-party clients. I'm forced to use Slack and Zoom from time to time for important work stuff, and it is extremely annoying and humiliating.

This... is an insane take. It's "humiliating" for you to use the communication platform your company has chosen?

Re: Collaborate with kindness: Etiquette tips in Slack

#6

> Never send a direct message that just says “hey” or “hello.” I first started hearing people suggest this recently (within the past month or so). I never really understood why these message bothered people so much - they never bothered me and always actually seemed a bit more polite than just barreling forward with a question. But I guess if even Slack themselves are saying don't do that, it must really get on other…

Ah, you must have stumbled upon https://nohello.net/ too. I think what they mean is "don't just say hey and leave a person hanging", i.e. if you have a long message to write just put it all together instead of potentially attracting somebody's attention to make them wait while .

Re: Collaborate with kindness: Etiquette tips in Slack

#7
post #2

Most important Slack etiquette ... Don't @channel large channels after hours!

Slack has a really nice popup that blocks this from happening by mistake, and confirms you really want to do it.

(Also, @here is a great alternative because it only notifies people actively on Slack.)

Re: Collaborate with kindness: Etiquette tips in Slack

#8

> Never send a direct message that just says “hey” or “hello.” I first started hearing people suggest this recently (within the past month or so). I never really understood why these message bothered people so much - they never bothered me and always actually seemed a bit more polite than just barreling forward with a question. But I guess if even Slack themselves are saying don't do that, it must really get on other…

I have a coworker that does it constantly and it bugs me to no end. I have to respond, they then ask what they were going to ask seconds or minutes later. Effectively breaking my concentration twice and making things take longer than they should.

Re: Collaborate with kindness: Etiquette tips in Slack

#9

> Never send a direct message that just says “hey” or “hello.” I first started hearing people suggest this recently (within the past month or so). I never really understood why these message bothered people so much - they never bothered me and always actually seemed a bit more polite than just barreling forward with a question. But I guess if even Slack themselves are saying don't do that, it must really get on other…

I can tell you why it bothers me personally. As soon as I see "Hey" my attention has been captured by the sender. I now have to sit there and wait for them to type out everything else. Or they sit there and wait for me to respond before they send any follow up. After waiting awhile maybe I learn that what they are sending is not time urgent, but too late my attention has already been completely removed from what I was working on.

The root of the problem is some people see Slack as more synchronous than others. I personally see Slack as more async (more synchronous than an email, but less than a phone call). I screen messages as they come in and respond in a way that makes sense to me. Likewise if I send somebody a message I don't expect an immediate response. Somebody simply sending "Hey" forces the conversation to be synchronous.

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