SendGrid appends a tracking pixel even when disabled
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SendGrid appends a tracking pixel even when disabled
1–10 of 29 posts
Re: SendGrid appends a tracking pixel even when disabled
#2Anyone from Sendgrid here? Would love some clarification on this.
Re: SendGrid appends a tracking pixel even when disabled
#3Personally I stopped using SendGrid when they forced everyone to start using insecure 2FA (requiring a phone number instead of the normal OTP/TOTP that can be setup via any authentication app), presumably to force more people to use Twillio services or something.
Re: SendGrid appends a tracking pixel even when disabled
#4Personally I stopped using SendGrid when they forced everyone to start using insecure 2FA (requiring a phone number instead of the normal OTP/TOTP that can be setup via any authentication app), presumably to force more people to use Twillio services or something.
I stopped using them because of their awful support. The shared IP address our emails were coming from must have gotten on to a blacklist because 35% of our emails started being rejected overnight (not even making it to spam!) and their response was "just wait a few weeks, email reputation improves with time" like you can run a business when there's a 1 in 3 chance of any communication with a customer disappearing?!
Moved to SES and been smooth sailing since (and a lot cheaper).
Re: SendGrid appends a tracking pixel even when disabled
#5Heavy Sendgrid user here, and while the customer support agent quoted in the post does say this, I can confirm we are not experiencing the same issue with normal emails sent via the API. (Just for anyone who was worried.)
Re: SendGrid appends a tracking pixel even when disabled
#6Personally I stopped using SendGrid when they forced everyone to start using insecure 2FA (requiring a phone number instead of the normal OTP/TOTP that can be setup via any authentication app), presumably to force more people to use Twillio services or something.
I stopped using them because of their awful support. The shared IP address our emails were coming from must have gotten on to a blacklist because 35% of our emails started being rejected overnight (not even making it to spam!) and their response was "just wait a few weeks, email reputation improves with time" like you can run a business when there's a 1 in 3 chance of any communication with a customer disappearing?!…
The support has gotten worse since Twilio took over. Even if you ignore delays, they struggle to understand problems quickly. We've had a couple of incidents where they are hitting our webhook over and over for days and prove unable to diagnose it properly.
The service at a technical level is pretty good. It does the job, the pricing is fine, and deliverability is good. I think their IP address space is considered a bad neighborhood by some spam filtering systems though, since we can't send email to systems protected by Mimecast (sorry Red Hat, Packt, Siemens, et al.) despite our own dedicated IPs having very solid reputation and histories.
Re: SendGrid appends a tracking pixel even when disabled
#7Heavy Sendgrid user here, and while the customer support agent quoted in the post does say this, I can confirm we are not experiencing the same issue with normal emails sent via the API. (Just for anyone who was worried.)
That's probably the only way with SendGrid to strip down all of the trackers. Single Send is simple to use but apparently dude's gotta write his own mailer script to send emails via the API.
Re: SendGrid appends a tracking pixel even when disabled
#8Also other tools like hotjar have an explicit option to override DNT (do not track). Feels like it should be illegal.
Re: SendGrid appends a tracking pixel even when disabled
#9[deleted]
Re: SendGrid appends a tracking pixel even when disabled
#10Heavy Sendgrid user here, and while the customer support agent quoted in the post does say this, I can confirm we are not experiencing the same issue with normal emails sent via the API. (Just for anyone who was worried.)
That's probably the only way with SendGrid to strip down all of the trackers. Single Send is simple to use but apparently dude's gotta write his own mailer script to send emails via the API.
I've taken a look and a lot of this single send/marketing stuff seems new (to me – it could well be a few years old!). I don't think it was in place when we started using Sendgrid several years ago. Sendgrid has only been an email "pipe" to us – no campaign or list management, email designing, etc. I think they've added that stuff on top of their traditional offering in recent years.