Amazon suggests user delete tweet showing how much data they collect
1–10 of 45 posts
Re: Amazon suggests user delete tweet showing how much data they collect
#2Title is misleading. They didn't really suggest to delete the tweet because of the fact it shows their data collection, but because it contains some PII like the user's address.
I don't want to side with Amazon on this, but I genuinely believe there is nothing strange here: Amazon collects all that data, and under GDPR they have to provide all the data they have on your profile. Seems pretty standard. Google provides the same amount of data (or more) if you ask :)
Re: Amazon suggests user delete tweet showing how much data they collect
#3This is great.
Probably most HN users know that, of course, if someone buys an Alexa and keeps it in their home, it is going to have a bunch of audio recordings of them. And all of the Whole Foods transactions will be logged as well. And even a silly amount info about how they use the Kindle.
But I don't think most Twitter users know.
I also enjoy that there is a tweet about how to request your data from Amazon, here: https://twitter.com/AlinaUtrata/status/1485196120997478404
Next I wonder if Amazon will badger Twitter to take down the tweet on the basis it has some PII (which I'm not even sure it does, but if it does, it is the users own information. And afaik you can't dox yourself.)
Re: Amazon suggests user delete tweet showing how much data they collect
#4The addresses are whole foods stores
Re: Amazon suggests user delete tweet showing how much data they collect
#5Title is misleading. They didn't really suggest to delete the tweet because of the fact it shows their data collection, but because it contains some PII like the user's address. I don't want to side with Amazon on this, but I genuinely believe there is nothing strange here: Amazon collects all that data, and under GDPR they have to provide all the data they have on your profile. Seems pretty standard. Google provides…
I don't see the user's address listed. I checked and the two addresses I do see are Whole Foods locations.
>Google provides the same amount of data (or more) if you ask :)
Facebook too. And Apple and so on. Doesn't make it a good thing.
Re: Amazon suggests user delete tweet showing how much data they collect
#6The addresses are whole foods stores
Still provides a good faith reason why an Amazon employee might see this and think "I need to apply the company policy on PII here" rather than a nefarious "you are making us look bad"
Re: Amazon suggests user delete tweet showing how much data they collect
#7Title is misleading. They didn't really suggest to delete the tweet because of the fact it shows their data collection, but because it contains some PII like the user's address. I don't want to side with Amazon on this, but I genuinely believe there is nothing strange here: Amazon collects all that data, and under GDPR they have to provide all the data they have on your profile. Seems pretty standard. Google provides…
Yeah, this is pretty obviously something that their support team copy-pastes everytime they see someone posting potentially revealing information with the keyword "amazon" or "alexa" or something like that.
Evidence for this theory: https://twitter.com/search?q=We%20encourage%20not%20includin...
Re: Amazon suggests user delete tweet showing how much data they collect
#8The addresses are whole foods stores
Individual items purchased are PII. Timestamped records of presence at any given store might be. Store addresses, however, are not.
Re: Amazon suggests user delete tweet showing how much data they collect
#9I used to work at Amazon, but even then it's pretty clear the support person is erring on the side of caution here. in isolation two grocery store addresses and orders isn't particularly illuminating, but tying it with their real name it suddenly provides information on where they've been in past few years that might not otherwise have. and what if their order history accidentally contained something embarassing?
i think its a good thing for support to (be told to) err on the side of caution with account information, though some nuance that you could "remove/blur/blackbar information" would be nice.
Re: Amazon suggests user delete tweet showing how much data they collect
#10Title is misleading. They didn't really suggest to delete the tweet because of the fact it shows their data collection, but because it contains some PII like the user's address. I don't want to side with Amazon on this, but I genuinely believe there is nothing strange here: Amazon collects all that data, and under GDPR they have to provide all the data they have on your profile. Seems pretty standard. Google provides…
Yeah, this is pretty obviously something that their support team copy-pastes everytime they see someone posting potentially revealing information with the keyword "amazon" or "alexa" or something like that. Evidence for this theory: https://twitter.com/search?q=We%20encourage%20not%20includin...
A good internet rule is to never attribute to malice what can be attributed to automation.