App is getting 500 server error. Cant connect
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App is getting 500 server error. Cant connect
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Re: App is getting 500 server error. Cant connect
#2Isn’t the title misleading? They cannot unlock through phone app but they can still unlock using the card.
Re: App is getting 500 server error. Cant connect
#3Isn’t the title misleading? They cannot unlock through phone app but they can still unlock using the card.
I'm totally not up to speed on Tesla details, but weren't those only added later for the higher-end models, so people that bought before might not have those? (+ of course you can bet that a pile of people doesn't carry them because the phone method "always" worked)
Re: App is getting 500 server error. Cant connect
#4Isn’t the title misleading? They cannot unlock through phone app but they can still unlock using the card.
If you read through the posts, some are saying they cannot get into their car at all. Others are saying you can call Roadside Assistance for a remote unlock, but I wonder what the hold times are there right now...
Re: App is getting 500 server error. Cant connect
#5Isn’t the title misleading? They cannot unlock through phone app but they can still unlock using the card.
It sounds like from the forum that some people rely on only the app, and Tesla markets this as an option. Seems like a big issue to push that feature and then for it to be down for hours.
Re: App is getting 500 server error. Cant connect
#6So the car requires a remote connection to work?
It took me long as heck to find a quality non-smart TV because I didn't want the lack of control, programmed obsolescence and shitty-ness of smart TV software.
I wonder if I won't be able to have a proper quality car really owned and controlled by me in the future.
EDIT: Ok, so it seems it supports a Keyfob. Then all is good.
Re: App is getting 500 server error. Cant connect
#7I always assumed unlocking your Tesla with the phone would use Bluetooth, NFC, even ad-hoc but I never expected it to be dependent on a round-trip to a internet-connected server. That seems like a really crap design and ripe for security issues, especially since it seems the Tesla customer support team has the ability to unlock cars remotely too.
Re: App is getting 500 server error. Cant connect
#8Isn’t the title misleading? They cannot unlock through phone app but they can still unlock using the card.
I'm totally not up to speed on Tesla details, but weren't those only added later for the higher-end models, so people that bought before might not have those? (+ of course you can bet that a pile of people doesn't carry them because the phone method "always" worked)
There are 4 ways to unlock a Tesla.
* Via Bluetooth from your phone. Model 3 and Y used this as the primary way of unlocking. This does not require a Tesla server. It's just local communication between the car and the phone. The car and the phone are paired.
* Via a key card. Model 3 and Y use this as the method when you get the car until you pair it with the phone and what you use if you want to give someone temporary access to the car (e.g service, valets).
* Via a key fob. Model S and X used this in the past (not sure if the latest refresh changed this but older S and X vehicles didn't support Bluetooth or Key cards) as the primary method.
* Remotely via the phone app. As in you make an API call to Tesla with your Tesla credentials and Tesla sends a remote command to the car. This requires Internet access for the device making the request and to the car in order to receive the command. This last bit is what's broken. Given the requirements this has never been very reliable and nobody would want to use this on a day to day basis.
So I seriously doubt very many people are locked out of their cars. I am able to get into my 2015 Model S via the key fob and my 2018 Model 3 via Bluetooth from my phone.
Re: App is getting 500 server error. Cant connect
#9Isn’t the title misleading? They cannot unlock through phone app but they can still unlock using the card.
It sounds like from the forum that some people rely on only the app, and Tesla markets this as an option. Seems like a big issue to push that feature and then for it to be down for hours.
Who the hell doesn't take their key with them? What if the phone battery dies?
Re: App is getting 500 server error. Cant connect
#10Unlocking through the app requires server and phone cell signal. Phone (Blutooth) unlocking and key card unlocking do NOT require connectivity. That would be dumb, phone cell signal doesn't work everywhere.
Source: I have a Model 3, and frequently park in locations with 0 cell coverage.