HappyFox is a Gorgeously-Designed Customer Support Web App

#1

Post by sjain » Mon, Aug 15, 2011, 5:50 AM UTC

HappyFox is a Gorgeously-Designed Customer Support Web App
penn-olson.com

Re: HappyFox is a Gorgeously-Designed Customer Support Web App

#2

Post by darylteo » Mon, Aug 15, 2011, 6:24 AM UTC

I do like the design, from the screenshots!

- Did you hire someone to do the UI?

- If so does this person have a background in usability?

- Was the dashboard initially designed from the ground up with usability in mind?

Thanks! Daryl

Re: HappyFox is a Gorgeously-Designed Customer Support Web App

#3

Post by sjain » Mon, Aug 15, 2011, 6:54 AM UTC

darylteo wrote: post #2

I do like the design, from the screenshots! - Did you hire someone to do the UI? - If so does this person have a background in usability? - Was the dashboard initially designed from the ground up with usability in mind? Thanks! Daryl

The UI is done completely done in-house by our team. The idea with the design was to keep content always in focus and a lot of our own and customer experience in what works for a support staff.

The design process included mocking up the entire application in HTML/CSS long before we actually coding the application. Lot of workflow improvements was done at this stage.

We have consciously attempted to keep navigation and content separate and hence have no vertical navigation to other parts of the application when you are actually working on a ticket.

Re: HappyFox is a Gorgeously-Designed Customer Support Web App

#4

Post by egomaksab » Mon, Aug 15, 2011, 8:07 AM UTC

What's the difference between http://www.helpdeskpilot.com/ ?

Re: HappyFox is a Gorgeously-Designed Customer Support Web App

#5

Post by sjain » Mon, Aug 15, 2011, 8:50 AM UTC

egomaksab wrote: post #4

What's the difference between http://www.helpdeskpilot.com/ ?

While the product is derived from Helpdesk Pilot, a lot of things are different: Our target segment, product use case, pricing and delivery.

Helpdesk Pilot is established as a deployable enterprise product now. Also, Helpdesk Pilot has served a different market, for instance, it caters to large group of Internal IT help desk requirements in banks, universities and many other large organizations besides being used for customer support by many other companies. Many features like LDAP integration is more important to enterprise segment than for a cloud based customer support software.

We have plans to add different set of features for these products to serve different requirements more effectively.