How not to migrate an email domain
simianlogic.com
How not to migrate an email domain
1–10 of 30 posts
Re: How not to migrate an email domain
#2> I forgot to migrate the bounce list from the old domain to the new domain (and, less important numbers-wise but still important: the spam list).
Thank you! Something I would have forgotten as well and probably will not anymore
Re: How not to migrate an email domain
#3> I forgot to migrate the bounce list from the old domain to the new domain (and, less important numbers-wise but still important: the spam list). Thank you! Something I would have forgotten as well and probably will not anymore
Surprised this isn't at least account wide or maybe even global for all users? Are there really email services that bounce (not send to spam, but bounce) email based on domain? (Assuming you have SPF and DKIM and reverse DNS and whatever else configured correctly, which I assume you must to be able to use Mailjet?)
Re: How not to migrate an email domain
#4> I forgot to migrate the bounce list from the old domain to the new domain (and, less important numbers-wise but still important: the spam list). Thank you! Something I would have forgotten as well and probably will not anymore
Surprised this isn't at least account wide or maybe even global for all users? Are there really email services that bounce (not send to spam, but bounce) email based on domain? (Assuming you have SPF and DKIM and reverse DNS and whatever else configured correctly, which I assume you must to be able to use Mailjet?)
Agreed!
I don't know why they don't just keep a master list of every bounced email across every domain (or maybe that's what their paid verification product is and I just haven't looked at it closely enough?) and let me set a flag when sending an email to reject anything they know is going to bounce.
Re: How not to migrate an email domain
#5> I forgot to migrate the bounce list from the old domain to the new domain (and, less important numbers-wise but still important: the spam list). Thank you! Something I would have forgotten as well and probably will not anymore
Surprised this isn't at least account wide or maybe even global for all users? Are there really email services that bounce (not send to spam, but bounce) email based on domain? (Assuming you have SPF and DKIM and reverse DNS and whatever else configured correctly, which I assume you must to be able to use Mailjet?)
Yes, your domain can end up on a blacklist such as SORBS or Spamhaus and then you will have deliverability issues across the board. I have also heard from many companies and individuals with personal domains that have difficulty with Gmail and the verizon/aol/yahoo postmaster. They will just bounce you out of the blue.
DMARC and friends only help with authenticity. There's plenty of fraudsters sending authentic spam out there. The cost of a new domain is like $6, and there's plenty of people inputting their credentials on fake webmail signin pages for spammers that have trouble maintaining a credit card.
Re: How not to migrate an email domain
#6"That's the point they [mailgun] lost me as a customer."
I would have been mad about the suggested $1k+ cleaning service too.
But, you do have to consider mailgun is protecting their reputation and assets as well. Like an IPV4 range that could get blacklisted if your diy cleansing wasn't right. And you mentioned your first run with the new provider was over 5% bounces, so it wouldn't have been good enough.
I can see why Mailgun pushes that solution.
Re: How not to migrate an email domain
#7"I was sending ~1,000 emails a day on normal days and a monthly newsletter of around 30,000."
That's a spammer, by definition.
Re: How not to migrate an email domain
#8"I was sending ~1,000 emails a day on normal days and a monthly newsletter of around 30,000." That's a spammer, by definition.
Not exactly.
These emails all go to users who have signed up for an account. Traffic is weird right now (domain migration in progress), but I was getting ~250-350 user signups a day.
I send a monthly newsletter to users who have been recently active, a welcome sequence of 2 or 3 emails depending on where you sign up, and have an abandoned cart sequence of 3 emails (here's the link to your video / your preview will expire soon / your preview has expired).
Both of those channels (newsletter / automated sequences) have opt-outs, but the automated ones see pretty good engagement. The max number of automated emails is in the 5/6 range before unsubscribes, so it only takes ~3-4 emails per user to get up to 1k/day -- especially when you toss in another 100 or so for normal password resets, receipts, order emails, etc.
Re: How not to migrate an email domain
#9"I was sending ~1,000 emails a day on normal days and a monthly newsletter of around 30,000." That's a spammer, by definition.
> That's a spammer, by definition.
I don't see any evidence of being a spammer.
According to @SimianLogic, they had 300,000 users. If they are sending about 1,000 emails a day, that would mean that each user is receiving an average of 1.2 emails a year.
There is also a monthly newsletter that goes to 30,000. That means that in addition to the 1.2 emails a year each user receives, 10% of users receive an additional one (1) email per month. Given that only 10% of users receive the newsletter, I'm assuming it isn't too difficult to opt out.
This doesn't seem like spam. Rather, IntroCave (now IntroMaker) has hundreds of thousands of users and therefore needs to send thousands of emails.
Re: How not to migrate an email domain
#10"That's the point they [mailgun] lost me as a customer." I would have been mad about the suggested $1k+ cleaning service too. But, you do have to consider mailgun is protecting their reputation and assets as well. Like an IPV4 range that could get blacklisted if your diy cleansing wasn't right. And you mentioned your first run with the new provider was over 5% bounces, so it wouldn't have been good enough. I can see…
I'm less mad about the cleaning service and more mad about the pace of responses and the fact that I got 3 different responses from 3 different customer support reps who apparently didn't read any of the prior history in the thread.
I think the shutdown is totally valid and a good practice, but my initial ticket started with (paraphrasing): "ooooops, my bad for forgetting to migrate my bounces to the new domain. I've paused that campaign until I can clean it up." It still took almost 2 days to get reinstated after jumping through a bunch of unrelated questions.
Sure, it was on a weekend. I'm also slower at responding on weekends. But I also choose not to operate a mission-critical business specifically because I don't want to be on call on weekends. Maybe don't autoban people if you can't respond in a timely manner?