The dark patterns of Network Solutions
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The dark patterns of Network Solutions
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Re: The dark patterns of Network Solutions
#2As someone whose first Real Job was sanity checking and transcribing registration requests received by fax, setting up nameservice and then sending a properly-formatted email to have it installed in the root servers ... Network Solutions' behaviour makes my skin crawl. It didn't have to be this way.
Re: The dark patterns of Network Solutions
#3It took a whole mess of domains getting stolen for them to add even some token level of 2FA, too (mine was one of them and it took nearly a day to get it back; others like Perl.com weren't so lucky). I have only one domain left with them and I don't intend to renew.
Re: The dark patterns of Network Solutions
#4They've been like this as long as I can remember. Whenever we onboarded a new customer in IT one of the first things we'd do is transfer their domains off Network Solutions, even Godaddy was never that bad.
I would pressure Snapnames to partner with a less trash company.
Re: The dark patterns of Network Solutions
#5Their admin interface have popup advertising. If you want to edit your DNS records you have to click on « advanced DNS settings » and then you are redirected each times to an intermediate page with a popup to subscribe to some of their antimalware stuff.
Re: The dark patterns of Network Solutions
#6Their admin interface have popup advertising. If you want to edit your DNS records you have to click on « advanced DNS settings » and then you are redirected each times to an intermediate page with a popup to subscribe to some of their antimalware stuff.
It sounds like some evil MBAs have taken over the company, and decided to monetize each and every customer interaction, including access to your inbox.
Re: The dark patterns of Network Solutions
#7I was automatically given a Network Solutions domain after winning a SnapNames auction. As this article correctly states, they require you to call a number to retrieve an auth code faster than the 3-day waiting period. In my case, the domain was within the Auto-Renew Grace Period, so I called the rep to speed it up.
First, Network Solutions tried to require me to pay a "domain redemption fee," falsely blaming the fee on ICANN. After I told the rep ICANN charged no such fee, they waived it.
Next, the rep refused to give me an auth code unless I signed up for an additional year of service. When I pointed out the exact ICANN regulation forbidding them to require this, the rep still refused to give me the auth code on the spot. (However, ICANN requires them to provide the auth code within a certain number of days, and I eventually received it.)
I submitted a complaint to ICANN, but they replied that action would only be taken if Network Solutions flat-out refused to provide an auth code.
Re: The dark patterns of Network Solutions
#8Their admin interface have popup advertising. If you want to edit your DNS records you have to click on « advanced DNS settings » and then you are redirected each times to an intermediate page with a popup to subscribe to some of their antimalware stuff.
It sounds like some evil MBAs have taken over the company, and decided to monetize each and every customer interaction, including access to your inbox.
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Re: The dark patterns of Network Solutions
#9I registered my first domain back before they charged money for the service. Almost as soon as they were allowed to charge, they began to be an exemplar of "dark patterns", before that was a term.
I'm glad to have had nothing to do with them for 12+ years, from this testimony I see they've gotten even skeezier.
Re: The dark patterns of Network Solutions
#10I had a domain registered with Network Solutions for over 20 years in part out of inercia and in part because their transfer process is so scary. I actually started the process twice over the last 10 years and they offered me a half price for a year ($15 which is still expensive) so I let it stay put both times.
This year I finally decided to move out and it was a full week with the exact issues described in this post and it was a scary week! Network Solutions, never again.