Live data from Hacker News

Google stops selling Nest Secure, still offers support

support.google.com

1–10 of 79 posts

Re: Google stops selling Nest Secure, still offers support

#2
Is this another "Classic Google" move? I was considering a Nest security system a few years ago, and wasn't sure whether it was a plus or a minus that they're part of Google. I guess now it's shown to be a minus. It's nice that they're offering support, but buying Nest Secure means you're buying into the ecosystem and this is a big proclamation that the ecosystem is not growing.

Re: Google stops selling Nest Secure, still offers support

#4

I wonder, how many people consider Google products for something and go with another provider because you can't count on the product to exist long term?

I wonder this as well but outside the HN community. I don’t think many folks I know still attribute Google with the flakiness that this community does.

Re: Google stops selling Nest Secure, still offers support

#5
post #4

I wonder, how many people consider Google products for something and go with another provider because you can't count on the product to exist long term?

I wonder this as well but outside the HN community. I don’t think many folks I know still attribute Google with the flakiness that this community does.

For the day to day user products I can see that not impacting sales much. But is their unwillingness to commit hurting GCP adoption? The people who would participate in adopting GCP (except in corporate environments) are people who might also frequent here.

Re: Google stops selling Nest Secure, still offers support

#7
post #4

I wonder, how many people consider Google products for something and go with another provider because you can't count on the product to exist long term?

I wonder this as well but outside the HN community. I don’t think many folks I know still attribute Google with the flakiness that this community does.

That's because they haven't quite done this to any of their big consumer products or their core features.

Anecdotally I know some people who express irritation at the rotating plethora of messaging apps. I also know some mildly inconvenienced by the whole Google Play Music/Youtube Music nonsense, although I never got the impression that GPM was a market leader in the streaming space.

Re: Google stops selling Nest Secure, still offers support

#8
post #4

I wonder, how many people consider Google products for something and go with another provider because you can't count on the product to exist long term?

I wonder this as well but outside the HN community. I don’t think many folks I know still attribute Google with the flakiness that this community does.

Yeah, but it matters disproportionately to early adopters. If a brand becomes toxic with early adopters it never gets in front of anyone else. Except through acquisition, I suppose.

Cloud compute is an even starker example: Google lost the second-mover cloud space to Microsoft and they lost it because the relevant decision-makers knew Google's reputation.

Re: Google stops selling Nest Secure, still offers support

#9
Go with a vendor that's serious about comprehensive security.[1][2] Google/Nest just imports the hardware from China anyway. Cut out the middleman and buy direct.

[1] https://www.facebook.com/PhilteqHikvision/videos/35218484261...

[2] https://youtu.be/-gAUW5tW4eQ

Re: Google stops selling Nest Secure, still offers support

#10

I wonder, how many people consider Google products for something and go with another provider because you can't count on the product to exist long term?

I bought a nest secure system for my parents home since the system was more advanced then ADT and we already had the nest thermostat. I didn’t think Google would stop their support for the system since it was a hardware product and believed they were aiming for a HomeKit ecosystem. Hindsight, I was very wrong and I am now extremely disappointed. There is an obvious amount of opportunity here but I guess with all the monopoly talk, this doesn’t fit their product value and growth strategy. You can’t count on google for expensive consumer products that do not fit within their core search product or have some affiliation to keeping you retained to their core search product.
Post reply on HN