78 days, and still no broadband (Sky/Openreach, UK)
1–10 of 51 posts
Re: 78 days, and still no broadband (Sky/Openreach, UK)
#2All ISPs I have dealt with in the UK seem to be in a race to the bottom to provide the worst possible customer service. We recently had a problem with BT Broadband and got the run around for a few weeks and only got any attention when I submitted an official complaint.
Does anyone have any recommendations for UK ISPs that have decent customer service?
Re: 78 days, and still no broadband (Sky/Openreach, UK)
#3All ISPs I have dealt with in the UK seem to be in a race to the bottom to provide the worst possible customer service. We recently had a problem with BT Broadband and got the run around for a few weeks and only got any attention when I submitted an official complaint. Does anyone have any recommendations for UK ISPs that have decent customer service?
Sadly you're right. AAISP is very much worth a look, but they're not cheap. We went with Sky because they're good for the low price point - our longer term play is a joint order with the majority of our street for FTTPoD (Fibre to the Premises on Demand) through Cerberus Networks (which will cost quite a bit more, but take time). (this will eventually get us up to 900Mb/s, and the build will be entirely funded by the Governments DCMS Gigabit rural broadband voucher scheme, and built by Openreach.)
All indications are that Cerberus are extremely technical - the sales guys were able to talk BGP happily (not literally).
Re: 78 days, and still no broadband (Sky/Openreach, UK)
#4All ISPs I have dealt with in the UK seem to be in a race to the bottom to provide the worst possible customer service. We recently had a problem with BT Broadband and got the run around for a few weeks and only got any attention when I submitted an official complaint. Does anyone have any recommendations for UK ISPs that have decent customer service?
hyperopic if you're lucky enough to have coverage. dirt cheap gig e.
Re: 78 days, and still no broadband (Sky/Openreach, UK)
#5All ISPs I have dealt with in the UK seem to be in a race to the bottom to provide the worst possible customer service. We recently had a problem with BT Broadband and got the run around for a few weeks and only got any attention when I submitted an official complaint. Does anyone have any recommendations for UK ISPs that have decent customer service?
[deleted]
Re: 78 days, and still no broadband (Sky/Openreach, UK)
#6All ISPs I have dealt with in the UK seem to be in a race to the bottom to provide the worst possible customer service. We recently had a problem with BT Broadband and got the run around for a few weeks and only got any attention when I submitted an official complaint. Does anyone have any recommendations for UK ISPs that have decent customer service?
AAISP has an excellent product. Their sales team wasn't the easiest to deal with (pretty brusque in my experience), but in the ~15 months I've been with them, the connection has been rock-solid and never throttled. You do pay for it though (£45/month bottom line for ~75Mbps).
Re: 78 days, and still no broadband (Sky/Openreach, UK)
#7All ISPs I have dealt with in the UK seem to be in a race to the bottom to provide the worst possible customer service. We recently had a problem with BT Broadband and got the run around for a few weeks and only got any attention when I submitted an official complaint. Does anyone have any recommendations for UK ISPs that have decent customer service?
You want to talk to ISPs that target themselves at business use, rather than consumer ISPs who are indeed all in a race to the bottom, with a side-serving of barely different custom routers.
Zen Internet (zen.co.uk) have pricing comparable to consumer ISPs, but provide significantly better service, and have support staff who can actually fix your problems.
Andrews & Arnold (aaisp.net.uk) are very much priced for business users, but on the flip side of that have possibly the best support available - on occasions I've used them in the past calling up their support line always resulted in immediately being answered by someone who knew how ADSL works inside out, and could happily diagnose routing errors without escalating to anyone. They also once called me to say they'd detected activity which indicated malware was present on my network, and that I might like to resolve that.
Depending on where you live, there's also quite a few ISPs popping up who are running their own fibre throughout cities and selling symmetric gigabit connections for about the same price as BT would charge you for 60Mbps.
Re: 78 days, and still no broadband (Sky/Openreach, UK)
#8All ISPs I have dealt with in the UK seem to be in a race to the bottom to provide the worst possible customer service. We recently had a problem with BT Broadband and got the run around for a few weeks and only got any attention when I submitted an official complaint. Does anyone have any recommendations for UK ISPs that have decent customer service?
IDnet is really good.
They're like a small ISP that sells mostly to business that dabbles in the consumer space.
Used them for ages and only had one issue, and when I reported it, the person talking to me was an networking expert.
Re: 78 days, and still no broadband (Sky/Openreach, UK)
#9All ISPs I have dealt with in the UK seem to be in a race to the bottom to provide the worst possible customer service. We recently had a problem with BT Broadband and got the run around for a few weeks and only got any attention when I submitted an official complaint. Does anyone have any recommendations for UK ISPs that have decent customer service?
Cannot speak to how they are now, but I was with IDNET for quite a while back in 2008 or so and they were very good https://www.idnet.net
Re: 78 days, and still no broadband (Sky/Openreach, UK)
#10Openreach are an appalling organisation to deal with.
I have a journalist preparing a story on my situation, similarly Kafkaesque.