Stripe's API was down

#1

Post by klinskyc » Mon, May 11, 2020, 4:32 PM UTC

Stripe's API was down
status.stripe.com

Re: Stripe's API was down

#2

Post by edwinwee » Mon, May 11, 2020, 4:43 PM UTC

Stripe is back up as of 16:42 UTC. We had some API issues -- we're continuing to monitor.

Edit: The errors occurred from 16:19–16:42 UTC.

Re: Stripe's API was down

#3

Post by buremba » Mon, May 11, 2020, 4:44 PM UTC

edwinwee wrote: post #2

Stripe is back up as of 16:42 UTC. We had some API issues -- we're continuing to monitor. Edit: The errors occurred from 16:19–16:42 UTC.

We're still seeing errors.

Re: Stripe's API was down

#4

Post by leesalminen » Mon, May 11, 2020, 4:45 PM UTC

buremba wrote: post #3

edwinwee wrote: post #2

Stripe is back up as of 16:42 UTC. We had some API issues -- we're continuing to monitor. Edit: The errors occurred from 16:19–16:42 UTC.

We're still seeing errors.

Same here. Also having intermittent trouble accessing dashboard.stripe.com at home.

Re: Stripe's API was down

#5

Post by wnevets » Mon, May 11, 2020, 4:59 PM UTC

does the API being down prevent payments from being taken?

Re: Stripe's API was down

#6

Post by edwinwee » Mon, May 11, 2020, 5:00 PM UTC

leesalminen wrote: post #4

buremba wrote: post #3

Earlier quoted context omitted.

We're still seeing errors.

Same here. Also having intermittent trouble accessing dashboard.stripe.com at home.

If you're using idempotency, you still might see some 500s (since Stripe saves those attempts). They should trail off today (or if you stop calling on them). I can help confirm if you email edwin@stripe.com.

Re: Stripe's API was down

#7

Post by simlevesque » Mon, May 11, 2020, 5:00 PM UTC

wnevets wrote: post #5

does the API being down prevent payments from being taken?

Seems like it would.

Re: Stripe's API was down

#8

Post by corentin88 » Mon, May 11, 2020, 5:38 PM UTC

Feel like Stripe is down for ~10 minutes every week or so. It’s starting to be something.

cc @pc

Re: Stripe's API was down

#9

Post by bkovacev » Mon, May 11, 2020, 6:01 PM UTC

wnevets wrote: post #5

does the API being down prevent payments from being taken?

It prevented us, we were getting:

Sorry! There was an error while talking to one of our backends. We have already been notified of the problem, but please contact support@stripe.com(opens in new tab) with any questions you may have.

Re: Stripe's API was down

#10

Post by dna_polymerase » Mon, May 11, 2020, 6:38 PM UTC

Does this mean that their customers were unable to process payments for 23 minutes? Are there any numbers of how many people chose not to buy the product if payment fails once?