Amazon let a fraudster keep my Sony A74 IV and refunded him
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Re: Amazon let a fraudster keep my Sony A74 IV and refunded him
#2Wrong takeaway.
If you're going to sell on Amazon, use FBA.
A-z claims cannot be filed on FBA orders.
If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort.
Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.
Re: Amazon let a fraudster keep my Sony A74 IV and refunded him
#3I can't imagine buying or selling most high-value items on Amazon: the buying side has already been covered in various places (https://seliger.com/2017/01/09/tools-continued-careful-buy-a...). I've sold cameras and lenses on Craigslist, which can have its own challenges, but never one as expensive as an A7R IV.
Re: Amazon let a fraudster keep my Sony A74 IV and refunded him
#4Wouldn't that be a good small claims court case? There's good documentation that the item has been shipped, and the seller is out of both the money and the camera.
Re: Amazon let a fraudster keep my Sony A74 IV and refunded him
#5Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.
FBA = Fulfilment By Amazon
https://services.amazon.co.uk/services/fulfilment-by-amazon/...
Re: Amazon let a fraudster keep my Sony A74 IV and refunded him
#6Sounds about right. Amazon's return policies have always heavily favored customers, even after creating the marketplace.
Re: Amazon let a fraudster keep my Sony A74 IV and refunded him
#7Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.
Meta takeaway, probably:
A popular PetaPixel post that gets coverage on additional social platforms is your only form of recourse against Amazon.
Re: Amazon let a fraudster keep my Sony A74 IV and refunded him
#8I can't imagine buying or selling most high-value items on Amazon: the buying side has already been covered in various places ( https://seliger.com/2017/01/09/tools-continued-careful-buy-a... ). I've sold cameras and lenses on Craigslist, which can have its own challenges, but never one as expensive as an A7R IV.
At least on Craigslist you can restrict the sales to meatspace.
Asking to meet on the steps of a police station does a great job of filtering out scammers.
Re: Amazon let a fraudster keep my Sony A74 IV and refunded him
#9Wouldn't that be a good small claims court case? There's good documentation that the item has been shipped, and the seller is out of both the money and the camera.
But when you use Amazon you agree to binding arbitration...
Re: Amazon let a fraudster keep my Sony A74 IV and refunded him
#10Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.
Meta takeaway, probably: A popular PetaPixel post that gets coverage on additional social platforms is your only form of recourse against Amazon.
Other meta takeaway: it's really easy to scam sellers on Amazon if you're unscrupulous.