Stripe refunds: fees from the original charge are not returned
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Re: Stripe refunds: fees from the original charge are not returned
#2Re: Stripe refunds: fees from the original charge are not returned
#3This has been the case since early 2018.
Accounts created before that were grandfathered in for fee refunds, but I don't have a grandfathered account, and therefore can't verify if that's still the case.
Re: Stripe refunds: fees from the original charge are not returned
#4This has been the case since early 2018. Accounts created before that were grandfathered in for fee refunds, but I don't have a grandfathered account, and therefore can't verify if that's still the case.
I created my account before 2018, but my domain/product was registered with Stripe in 2018. Which side do I fall in?
Alternatively, how do I check this myself?
Re: Stripe refunds: fees from the original charge are not returned
#5Some more context: this has been around for a couple years (for only new Stripe users). Payments are costing more to process. Card network fees have been gradually increasing over the years.
Stripe has kept this at bay for its longtime users for as long as we could, even as it's been getting more expensive. But with the water rising across the whole pond, we sadly have to start charging for some of these things.
Re: Stripe refunds: fees from the original charge are not returned
#6This has been the case since early 2018. Accounts created before that were grandfathered in for fee refunds, but I don't have a grandfathered account, and therefore can't verify if that's still the case.
I created my account before 2018, but my domain/product was registered with Stripe in 2018. Which side do I fall in? Alternatively, how do I check this myself?
Email support@stripe.com (feel free to CC edwin@stripe.com) and we can check.
Re: Stripe refunds: fees from the original charge are not returned
#7Some more context: this has been around for a couple years (for only new Stripe users). Payments are costing more to process. Card network fees have been gradually increasing over the years. Stripe has kept this at bay for its longtime users for as long as we could, even as it's been getting more expensive. But with the water rising across the whole pond, we sadly have to start charging for some of these things.
Why are payments costing more? Isn't technology lowering costs more and more for these companies? Is this just execs needing another summer home so they raise the prices to whatever they like?
Re: Stripe refunds: fees from the original charge are not returned
#8Seems reasonable to me. The payment was successful, which is the service Stripe provides. Is this out of step with the industry at large?
Re: Stripe refunds: fees from the original charge are not returned
#9Some more context: this has been around for a couple years (for only new Stripe users). Payments are costing more to process. Card network fees have been gradually increasing over the years. Stripe has kept this at bay for its longtime users for as long as we could, even as it's been getting more expensive. But with the water rising across the whole pond, we sadly have to start charging for some of these things.
What portion of the transaction cost goes to stripe and what portion goes to Visa/Mastercard or the card-holder's bank? Which part is the cost that is increasing?
Re: Stripe refunds: fees from the original charge are not returned
#10Some more context: this has been around for a couple years (for only new Stripe users). Payments are costing more to process. Card network fees have been gradually increasing over the years. Stripe has kept this at bay for its longtime users for as long as we could, even as it's been getting more expensive. But with the water rising across the whole pond, we sadly have to start charging for some of these things.
Hmm, so when refunds are processed, Stripe still always has to pay the interchange fees?