Why I no longer trust EMC
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Why I no longer trust EMC
1–10 of 37 posts
Re: Why I no longer trust EMC
#2TL;DR: He used free Mozy backup account. Hard drive failed. Replacement took 2 months. He never tried to recover the file within 2 months. Mozy's policy is to delete data of free accounts if no activity for 30 days. Data deleted. He went mad.
Does this mean “cloud” fails? Hell no……
Re: Why I no longer trust EMC
#3TL;DR: He used free Mozy backup account. Hard drive failed. Replacement took 2 months. He never tried to recover the file within 2 months. Mozy's policy is to delete data of free accounts if no activity for 30 days. Data deleted. He went mad. Does this mean “cloud” fails? Hell no……
More like it means read your TOS closer, and don't get mad when data from your FREE account is deleted in accordance with their policy.
Re: Why I no longer trust EMC
#4From the non-delivery of the "forgotten password" emails, I assume that you weren't checking the email you registered with any more (maybe it was an old one you no longer used)? However, I don't see this as Mozy's fault. They provide you with online backup for free and all they ask is that you regularly check in to show that you're still using the service.
Providing services costs money, and it's entirely acceptable for the provider to terminate non-paying users' services at any time. Of course, it's much better if they do it after a while and with a warning (which Mozy apparently did do), but it's unfortunate that the email was lost.
In summary, I don't think people have much right to complain that the service they were getting for free wasn't provided in perpetuity as well. If you wanted reliable service, I think the 5 GBP/mo isn't too much to pay to ensure that your files are safe.
Re: Why I no longer trust EMC
#5I was a paying customer of Mozy. Their 'restore' does not do resume. Yes, that means that after restoring 50 GB and losing internet connection, you have to restart.
Needless to say I was quite happy that I tried the restore before I actually needed it. And also that I'm not a Mozy customer anymore, although I'm still paying them so I guess technically I am - but that's just because they refuse to cancel my subscription and keep charging my credit card.
Lesson learned: stay away from Mozy, and EMC for that matter.
Re: Why I no longer trust EMC
#6This does showcase an issue I've come across before: if there's a service that's important to you, make sure they have an email address on file that you check regularly. You never realize until it's too late that they've sent you "URGENT: WE'RE GOING TO SHUT DOWN YOUR ACCOUNT" five times at the spam-catcher account you never check.
Re: Why I no longer trust EMC
#7I was a paying customer of Mozy. Their 'restore' does not do resume. Yes, that means that after restoring 50 GB and losing internet connection, you have to restart. Needless to say I was quite happy that I tried the restore before I actually needed it. And also that I'm not a Mozy customer anymore, although I'm still paying them so I guess technically I am - but that's just because they refuse to cancel my subscripti…
If they are charging your credit card at this point, go to your credit card company, now, and dispute the charges. By law the credit card company has to believe you, and won't pay them another cent.
Re: Why I no longer trust EMC
#82 months, seriously?
Ignore Yale's process, go to the computer store that night get a new hard drive and swap it out. 500GB laptop hard drives cost approximately $60. What was the cost of not having your computer for 2 months?
Also, here's another case of don't outsource your bread and butter. You have no control over what Mosy does with your data, and you're relying on trust alone that it will be there when you need it. Why would you think that a company you aren't paying will treat you as well as you'd treat yourself?
If you want someone to be mad at, be mad at yourself for being a dumb consumer.
Re: Why I no longer trust EMC
#9TL;DR: He used free Mozy backup account. Hard drive failed. Replacement took 2 months. He never tried to recover the file within 2 months. Mozy's policy is to delete data of free accounts if no activity for 30 days. Data deleted. He went mad. Does this mean “cloud” fails? Hell no……
"He never tried to recover the file within 2 months"
If my hard drive failed I'd be recovering the data back somewhere, anywhere (e.g. a VPS), within hours.
Re: Why I no longer trust EMC
#10I'm slightly surprised that Yale University doesn't have a standard mechanism for backing up employee laptops!