160 People: Skype 5 for Mac = Fail. Skype: No Comment
forum.skype.com
160 People: Skype 5 for Mac = Fail. Skype: No Comment
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Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment
#2If companies dropped everything when a handful of people whined about an interface change in an application, website, or anything of the like, there would never be any updates. This isn't a ringing endorsement of Skype 5 for Mac, but companies can't be held hostage by a few people who don't like change.
Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment
#3To be fair, they did address some of these concerns in the latest update of 5. The text is smaller and spacing is much tighter. Definitely an improvement. My biggest concern is that 5 doesn't allow flash apps to access your web cam when it's running.
Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment
#4Reads exactly how much Facebook wall sounds when Facebook update their UI. The temptation is always to listen to your most vocal unhappy customers while the vast majority carry on happy.
Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment
#5If companies dropped everything when a handful of people whined about an interface change in an application, website, or anything of the like, there would never be any updates. This isn't a ringing endorsement of Skype 5 for Mac, but companies can't be held hostage by a few people who don't like change.
That thread was going since before the official release when in beta phase. Presumably the idea of beta testers is to help shape a better product?
Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment
#6160? Every time Facebook changes something they get a million people signing a petition and vowing to quit if Facebook doesn't change it back.
Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment
#7If companies dropped everything when a handful of people whined about an interface change in an application, website, or anything of the like, there would never be any updates. This isn't a ringing endorsement of Skype 5 for Mac, but companies can't be held hostage by a few people who don't like change.
That thread was going since before the official release when in beta phase. Presumably the idea of beta testers is to help shape a better product?
Sure, but what you get out of the process can vary widely. Enough bitching from users on a minority platform can cause companies to outright drop that platform (not that i think that's likely in this case). Other people only listen to the positive feedback (which can be useful).
But the outrageous tantrums being thrown on this thread are just ridiculous and counter productive. I doubt they were even cathartic from the poster's end.
Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment
#8If companies dropped everything when a handful of people whined about an interface change in an application, website, or anything of the like, there would never be any updates. This isn't a ringing endorsement of Skype 5 for Mac, but companies can't be held hostage by a few people who don't like change.
So do you just conflate all criticism into the 'whining' bucket?
A lot of people on that thread were very specific in their feedback. Both pointing out their grouses and what could be done to fix them, so I disagree with your unkind characterization that they were just a 'few people who don't like change'
The least Skype could have done was post a simple
"Thank you for the posts, we are evaluating all your feedback"
Too much to ask?
Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment
#9There are a couple comments here saying that software developers shouldn't bend to the will of a vocal minority that doesn't like change. I completely agree.
However, this is not the case here. I use Skype daily for business and I can say that not a single person that I know who upgraded likes the changes. That isn't a few squeaky wheels.
Granted 20 people isn's statisticly significant, but when it is hated by 20 people in a sample size of 20 you have to wonder a bit.
I'm sure a lot of people love it; but I'm not one.
Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment
#10If companies dropped everything when a handful of people whined about an interface change in an application, website, or anything of the like, there would never be any updates. This isn't a ringing endorsement of Skype 5 for Mac, but companies can't be held hostage by a few people who don't like change.
Yeah, just like Digg didn't listen to their users.