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Supreme Court allows blind people to sue retailers if websites aren't accessible

latimes.com

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Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#4

I wonder why having having a voice ordering system by phone wouldn't be a valid defense for Dominos. Should the ADA apply to every channel of sales if there are supported alternatives by the same company.

While on the surface that seems like a good argument, wouldn’t that mean that as long as they had Braille and a wheelchair ramp at their stores they’d be compliant? Etc etc

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#5

I wonder why having having a voice ordering system by phone wouldn't be a valid defense for Dominos. Should the ADA apply to every channel of sales if there are supported alternatives by the same company.

While on the surface that seems like a good argument, wouldn’t that mean that as long as they had Braille and a wheelchair ramp at their stores they’d be compliant? Etc etc

I don't think that's a fair conclusion to reach. One channel can reasonably be done from home while the other requires going to the store.

I believe web accessibility is net good, though.

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#6

I wonder why having having a voice ordering system by phone wouldn't be a valid defense for Dominos. Should the ADA apply to every channel of sales if there are supported alternatives by the same company.

and probably a can of worms if VR becomes a "normal" platform for this type of thing

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#10

I wonder why having having a voice ordering system by phone wouldn't be a valid defense for Dominos. Should the ADA apply to every channel of sales if there are supported alternatives by the same company.

While on the surface that seems like a good argument, wouldn’t that mean that as long as they had Braille and a wheelchair ramp at their stores they’d be compliant? Etc etc

It would need a usability measure. For instance, are accessibility features for the blind on the web better, worse or exactly equivalent to using a voice menu on a phone?
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