Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
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Re: Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
#2I believe this article was triggered by this tweet: https://twitter.com/rulesobeyer/status/1161820065773182976?s...
Re: Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
#3Re: Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
#4Companies have been doing this for at least the last 8 years, just based on my own experience working for a company that provided a solution in this space. Amazon isn’t unique or even remotely the first. They’re just using one of those social media reputation dashboards to manage complaints and support issues before they go viral online.
Re: Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
#5I was waiting to see how long it will take for media to find the tweet thread and publish as news. Man what a world we live in.
Re: Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
#6Companies have been doing this for at least the last 8 years, just based on my own experience working for a company that provided a solution in this space. Amazon isn’t unique or even remotely the first. They’re just using one of those social media reputation dashboards to manage complaints and support issues before they go viral online.
Indeed, solutions for all needs. For example, presidential elections. Tweetattackspro, buyaccs.com anti-captcha.com
https://www.thedailybeast.com/i-bought-a-russian-bot-army-fo...
Anyone can start this up. Just get some bitcoin ready.
Re: Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
#7I think this article from bellingcat earlier today is better overall: https://www.bellingcat.com/news/americas/2019/08/15/amazons-...
Here's the list of account names using Sprinklr that was mentioned in the NYT article: https://twitter.com/AlexBNewhouse/status/1162036960027742209
Re: Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
#8There's a bit to go through here - and I agree Amazon employees are largely treated poorly (I work at amazon and lament the fact more or less daily) but this is linking to some parody accounts. Let's talk about real issues, like how Bezos could end hunger in the US and still be the richest man in the world.
Or keep focusing on the weird customer-antagonistic inferior chinese trash importing campaign that's been ongoing for the last few years.
This looks like a bunch of joke tweeters that got caught in each others' schticks.
Re: Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
#9Whenever I see a news story about Amazon workers and robots, I'm reminded of Amazon's "workers in a cage" patent [1]. It has spawned a bunch of funny (or sad?) "Amazon Wagie Cage" memes as a result [2][3]... and even an art exhibit of a real-sized patent drawing [4].
Needless to say, I shop a lot less on Amazon these days and try to buy from other shops whenever possible.
[1] https://www.seattletimes.com/business/amazon/amazon-has-pate...
[2] https://i.imgur.com/QGeNley.png
Re: Amazon Uses a Twitter Army of Employees to Fight Criticism of Warehouses
#10Companies have been doing this for at least the last 8 years, just based on my own experience working for a company that provided a solution in this space. Amazon isn’t unique or even remotely the first. They’re just using one of those social media reputation dashboards to manage complaints and support issues before they go viral online.
>Companies have been doing this for at least the last 8 years
Eight years ? To me they just look like good old strikebreakers in a modern context.