Is this Paypal experience customary?
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Is this Paypal experience customary?
1–10 of 295 posts
Re: Is this Paypal experience customary?
#2Yes, yes it is.
Re: Is this Paypal experience customary?
#3Yup. This is why I left eBay and PayPal.
PayPal charged me £400 which I was lucky I spotted. Eventually after a week got the money back.
I never got an explanation why it happened or how I or they would prevent it in future. I prevented it by leaving eBay and Paypal.
Re: Is this Paypal experience customary?
#4This is standard PayPal. They don’t give a crap about their merchants and it’s been widely documented in the past. See https://www.google.com/search?q=paypal+horror+stories
Re: Is this Paypal experience customary?
#5Could get much much worse.
Re: Is this Paypal experience customary?
#6And I'd bet their fraud detection machine learning bingo tool will learn "owner did not contact us after the ban" as a correct ban and continue to be more obnoxious to all the other customers.
Oh well, whoever are still using Paypal should know by now what they are risking.
Re: Is this Paypal experience customary?
#7PayPal manipulating, removing, or holding hostage the balance of your account?
Yes that’s normal for PayPal.
Getting a the runaround about how and why it happened?
Yep, that’s expected too.
Actually getting a non-form letter response of any type?
That’s just lucky. We couldn’t get an account rep on the phone for almost 4 days when ~35k was suddenly deducted from the account. Nor when they accidentally cancelled all of our customers subscriptions while working an an unrelated fraud incident. Of course in both of these instances the customers blamed us for not being able to process refunds and being unable to reactivate their subscriptions.
PayPal, working as intended.
Re: Is this Paypal experience customary?
#8Similar to my experience, especially the ping-ponging between eBay and PayPal. In my case, I _did_ actually sell something, but then the buyer decided to return it. Somehow both my eBay and PayPal accounts got into a 'locked' state, with no way to resolve it instead of contacting customer service. The experience with their CS department was beyond frustrating - they're happy to send 'red' letters demanding refunds and transaction fees despite cutting off all my ability to do anything about it.
Reading this post has given me the final nudge I need to look into closing both those accounts.
Re: Is this Paypal experience customary?
#9No, most people would not be this agitated about a mistaken transaction being silently refunded. At best they'd probably assume the notification went to spam or something and went on with their day
My bank doesn't notify me about any transactions, I have to check my bank book manually. Once a mistaken transaction showed up and disappeared a few hours later, with no trace left behind at all. I just assumed it was a mistake and didn't bother getting angry.
Re: Is this Paypal experience customary?
#10PayPal manipulating, removing, or holding hostage the balance of your account? Yes that’s normal for PayPal. Getting a the runaround about how and why it happened? Yep, that’s expected too. Actually getting a non-form letter response of any type? That’s just lucky. We couldn’t get an account rep on the phone for almost 4 days when ~35k was suddenly deducted from the account. Nor when they accidentally cancelled all o…
P.s. never ever link any account with shared funds to PayPal. Business or otherwise, open a completely separate account for PayPal if you must use it.
Imagine having PayPal place a hold on the funds in your account to make sure refunds/fraud can be handled. Then when a customer does request a refund you’re literally unable to process the refund because it won’t take it from the funds you just received that are held. So now you automatically lose all disputes and they just start raiding your linked bank account. So why did they hold the funds in the first place?
PayPal needs to end IMO.