The reason I'm asking is because of my recent experience with a project.
It can be quite time-consuming to keep all the user feedback organized when it comes from many different channels, tools, and sources.
I like to keep "track" of every user and have a sense of how happy/confused/annoyed is, especially if I'm planning to reach them out.
I find most of the tools available an overkill.
So, how do you manage user feedback?