Why Instacart and Doordash workers don't always receive the tips you give them

Happy to see this is getting some coverage. After the last Instacart article a few days ago I started pestering the DoorDash help line just to relieve some misplaced anger over all the money I've tipped on their app.

Unfortunately, unless they have done this in a place where "tipped minimum" isn't a thing I doubt anything will come of it. Even then, IANAL but I'm not sure the case looks good for drivers AND customers. I add the customers part because I feel personally mislead by examining their wording after this came to light.