Twilio Flex Review
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Twilio Flex Review
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Re: Twilio Flex Review
#2The price (starting at $1 per hour per agent) seems crazy expensive if you have any notable volume. Nevermind that Twilio isn't providing much beyond APIs (from my reading), it seems like a niche product that won't take off for most contact centers, as few have developers on staff.
Re: Twilio Flex Review
#3The price (starting at $1 per hour per agent) seems crazy expensive if you have any notable volume. Nevermind that Twilio isn't providing much beyond APIs (from my reading), it seems like a niche product that won't take off for most contact centers, as few have developers on staff.
Absolutely
...but volume/enterprise guys would go for the 150$ per month named agent pricing..hence it won't matter that much ..the max. Cost is 150$ per month..and you are bang on about the niche product part...we too feel the same
Re: Twilio Flex Review
#4The price (starting at $1 per hour per agent) seems crazy expensive if you have any notable volume. Nevermind that Twilio isn't providing much beyond APIs (from my reading), it seems like a niche product that won't take off for most contact centers, as few have developers on staff.
Would you like to publish this article some where else?
Re: Twilio Flex Review
#5The price (starting at $1 per hour per agent) seems crazy expensive if you have any notable volume. Nevermind that Twilio isn't providing much beyond APIs (from my reading), it seems like a niche product that won't take off for most contact centers, as few have developers on staff.
Would you like to publish this article some where else?
Not particularly, the article needs some revision to flow properly & Twilio is of no interest to me.