Heroku is down for the third time today
status.heroku.com
Heroku is down for the third time today
1–10 of 63 posts
Re: Heroku is down for the third time today
#2The magic of cloud computing: As someone running an app on Heroku, I had no idea. Luckily, I simply don't care.
Our app has a cyclic usage pattern and all is quiet right now. So rather than freaking out about it, I'll just let someone at Heroku figure it all out.
It would suck if it happened during our busy period, but then again I could say "We're working on it." and just assume the Heroku team will fix things faster than I ever could have with my limited *nix admin skills.
Re: Heroku is down for the third time today
#3I use Heroku for subscription software services, online retail stores, and phone ordering system for our staff.
Right now all of our sites are failing with 503 errors. Our store is down and when one of our employees went to take a phone order they got a "Welcome to your new app" message.
I've been a big evangelist of Heroku since we migrated over last year, but I'm getting deeply concerned about the elevated error rate since every minute is costing us money.
Re: Heroku is down for the third time today
#4The magic of cloud computing: As someone running an app on Heroku, I had no idea. Luckily, I simply don't care. Our app has a cyclic usage pattern and all is quiet right now. So rather than freaking out about it, I'll just let someone at Heroku figure it all out. It would suck if it happened during our busy period, but then again I could say "We're working on it." and just assume the Heroku team will fix things faste…
How exactly is the fact that you didn't know about the outage "the magic of cloud computing"?
I get that you're saying your users don't care/didn't notice, but I'm clearly missing something because if I had an app on Heroku, I'd be a little nervous. When the cyclic nature of your app swings back around and it's in regular use again, this kind of outage might not be so magical.
Re: Heroku is down for the third time today
#5The magic of cloud computing: As someone running an app on Heroku, I had no idea. Luckily, I simply don't care. Our app has a cyclic usage pattern and all is quiet right now. So rather than freaking out about it, I'll just let someone at Heroku figure it all out. It would suck if it happened during our busy period, but then again I could say "We're working on it." and just assume the Heroku team will fix things faste…
How exactly is the fact that you didn't know about the outage "the magic of cloud computing"? I get that you're saying your users don't care/didn't notice, but I'm clearly missing something because if I had an app on Heroku, I'd be a little nervous. When the cyclic nature of your app swings back around and it's in regular use again, this kind of outage might not be so magical.
Well technically, I was informed of it. I got email alerts and stuff, but I was busy doing other things, so I didn't read them.
Users surely noticed, but Heroku definitely noticed before my users did. They're quietly working on a solution and I can quietly go about my day. If my users start complaining, I'll have time to talk to them; time I wouldn't have if I was neck deep in log spew.
Having run apps on my own servers before, I know what a pain in the ass it is to deal with downtime yourself. I'm not particularly good at it, so I appreciate having experts take care of it for me.
Re: Heroku is down for the third time today
#6It just occurred to me that you know you've made some pretty serious traction as a startup when HN posts about your company no longer have something like "(YC W08)" appended to the end.
Re: Heroku is down for the third time today
#7I use Heroku for subscription software services, online retail stores, and phone ordering system for our staff. Right now all of our sites are failing with 503 errors. Our store is down and when one of our employees went to take a phone order they got a "Welcome to your new app" message. I've been a big evangelist of Heroku since we migrated over last year, but I'm getting deeply concerned about the elevated error ra…
My question to you is, could you do better and how much would it cost? If you didn't use Heroku or another cloud provider you would pay a lot more up front to get your applications running. When things go wrong you would have to fix it, which means paying technical staff to be on call. Since you and your company are likely experts in your domain and not in infrastructure then any infrastructure that you built would likely have more downtime than Heroku. You have to debit the cost of Heroku's downtime from the cost of building your own infrastructure.
Disclaimer: I'm not affiliated with Heroku and I don't use their service.
Re: Heroku is down for the third time today
#8I use Heroku for subscription software services, online retail stores, and phone ordering system for our staff. Right now all of our sites are failing with 503 errors. Our store is down and when one of our employees went to take a phone order they got a "Welcome to your new app" message. I've been a big evangelist of Heroku since we migrated over last year, but I'm getting deeply concerned about the elevated error ra…
I've currently got a few small apps on Heroku and am considering moving some larger ones over. But the "Heroku | Welcome to your new app!" is very worrying.
Custom error pages for these kinds of errors would be very useful.
Re: Heroku is down for the third time today
#9Earlier quoted context omitted.
How exactly is the fact that you didn't know about the outage "the magic of cloud computing"? I get that you're saying your users don't care/didn't notice, but I'm clearly missing something because if I had an app on Heroku, I'd be a little nervous. When the cyclic nature of your app swings back around and it's in regular use again, this kind of outage might not be so magical.
Well technically, I was informed of it. I got email alerts and stuff, but I was busy doing other things, so I didn't read them. Users surely noticed, but Heroku definitely noticed before my users did. They're quietly working on a solution and I can quietly go about my day. If my users start complaining, I'll have time to talk to them; time I wouldn't have if I was neck deep in log spew. Having run apps on my own serv…
Having experts be responsible for dealing with problems is not unique to "cloud computing".
Re: Heroku is down for the third time today
#10I have an app running on Heroku. Interestingly, it caches itself using HTML 5 application cache, so most people won't even notice the site is down. Need to make sure the background network ops are fault tolerant though.