Ask HN: Debt rising on DigitalOcean

#1

Post by qxzw » Thu, Oct 04, 2018, 4:36 PM UTC

Using Github student pack I got $50 free credit on Digital Ocean. After 10 months I deleted my droplet. Even though it was billed $5 monthly, at the end I saw that I owe $0.04. I forgot about it for a while, logged in today and saw that I owe $0.15. Minimal transfer from PayPal is $5. How to solve this?

Re: Ask HN: Debt rising on DigitalOcean

#2

Post by mtmail » Thu, Oct 04, 2018, 4:46 PM UTC

Try contacting their support. Maybe $0.15 is small enough they'll just remove it. Them spending 10 minutes on the issue costs them more than $0.15.

Re: Ask HN: Debt rising on DigitalOcean

#3

Post by jarland » Thu, Oct 04, 2018, 5:25 PM UTC

That sounds, to me, like snapshot billing. Any chance you have any snapshots on the account? Toss me an email at jdonnell@digitalocean.com or open a ticket with our support team, we'll take a look :)

Re: Ask HN: Debt rising on DigitalOcean

#4

Post by jarland » Thu, Oct 04, 2018, 5:27 PM UTC

jarland wrote: post #3

That sounds, to me, like snapshot billing. Any chance you have any snapshots on the account? Toss me an email at jdonnell@digitalocean.com or open a ticket with our support team, we'll take a look :)

I should have added to that: We're not actively trying to collect anything under $1, so to us a $0.15 balance is not something we need you to pay right now.

Re: Ask HN: Debt rising on DigitalOcean

#5

Post by qxzw » Thu, Oct 04, 2018, 5:43 PM UTC

jarland wrote: post #3

That sounds, to me, like snapshot billing. Any chance you have any snapshots on the account? Toss me an email at jdonnell@digitalocean.com or open a ticket with our support team, we'll take a look :)

I settled it with support team via ticket, thanks for the offer though!