Communicating when your product is on a roller coaster of uptime and downtime

In the 12th episode of the CTO Think podcast, we found ourselves stranded, mid-ride on the Expedition Everest roller coaster at Disney World's Animal Kingdom. Following our rescue, and during an in-person recording from Orlando, we talk about how a tech manager should handle technical downtime, service interruptions, and critical alerts for users, executives, and investors that depend on services.