A Root Cause Analysis EBook [pdf]

#1

Post by causelink » Wed, Feb 28, 2018, 3:55 PM UTC

A Root Cause Analysis EBook [pdf]
sologic.com

Re: A Root Cause Analysis EBook [pdf]

#2

Post by moftz » Wed, Feb 28, 2018, 4:50 PM UTC

Not one mention of a fishbone diagram?

Re: A Root Cause Analysis EBook [pdf]

#3

Post by com » Wed, Feb 28, 2018, 5:03 PM UTC

moftz wrote: post #2

Not one mention of a fishbone diagram?

Root cause analysis, in the simplistic form, without a fishbone tree of events and failed controls, means that failure is inevitable. Again and again.

Edit: This document is actually cool: it uses RCA as a term and actually teaches failure analysis!

Re: A Root Cause Analysis EBook [pdf]

#4

Post by mdaniel » Wed, Feb 28, 2018, 5:16 PM UTC

moftz wrote: post #2

Not one mention of a fishbone diagram?

In their "defense," this looks like another thinly veiled "look how are awesome tool solves problems, call now!" article and not a book in any fashion whatsoever.

We've enjoyed great success with the post-mortem templates in PagerDuty, which is part of their open-source incident-response-docs https://github.com/PagerDuty/incident-response-docs/blob/130...

Re: A Root Cause Analysis EBook [pdf]

#5

Post by emmelaich » Wed, Feb 28, 2018, 5:59 PM UTC

moftz wrote: post #2

Not one mention of a fishbone diagram?

Since I had to look it up --

https://en.wikipedia.org/wiki/Ishikawa_diagram

Re: A Root Cause Analysis EBook [pdf]

#6

Post by owlninja » Wed, Feb 28, 2018, 6:00 PM UTC

moftz wrote: post #2

Not one mention of a fishbone diagram?

FMEA!

Re: A Root Cause Analysis EBook [pdf]

#7

Post by plouffy » Wed, Feb 28, 2018, 6:00 PM UTC

I'm surprised that gathering data comes before create the problem statement. Surely if you aren't sure what you're actually trying to show, it's unlikely that you can effectively find it.

Re: A Root Cause Analysis EBook [pdf]

#8

Post by oceanghost » Wed, Feb 28, 2018, 6:07 PM UTC

If you're into problem identification, may I recommend "Are your lights on?"

It's a masterpiece.

Re: A Root Cause Analysis EBook [pdf]

#9

Post by simplegeek » Wed, Feb 28, 2018, 6:09 PM UTC

Just a minor nit. Both the mention of fishbone diagram (and an example) and 5-whys would have made it tad better.

Re: A Root Cause Analysis EBook [pdf]

#10

Post by causelink » Wed, Feb 28, 2018, 7:32 PM UTC

moftz wrote: post #2

Not one mention of a fishbone diagram?

Thanks for the question. Our experience is that the causal analysis method described in the eBook is a more effective way to understand the causes of a problem and find effective solutions. We often discuss the pros/cons of different RCA methods in our free webinars and we have one about Fishbone in June. Feel free to sign up http://www.sologic.com/root-cause-analysis-training/rca-webi....