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When are Lyft and Uber going to add a “refund” button within their app?

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When are Lyft and Uber going to add a “refund” button within their app?

#1

Post by julien421 »

This morning - once again - I got charged 5usd for cancelling a ride even though I had good reasons to do so. This happens too many times because of Lyft/Uber's fault, not mine:

- I cancel a ride because the driver goes in the opposite direction - The app keeps showing 2/4 mins and it's been 10+min I have been waiting - Drivers calling me to ask to cancel the ride - ...

If I want to get a refund, I need to spend too much time: DM + email -> https://twitter.com/julienbarbier42/status/959105112223264768 + wait for the refund to show on my bank account. (note: when I do ask for refund I always get it, the customer support is nice with me, all the time).

When it comes to paying Lyft/Uber, this is automatically done, they don't have to send me a DM and email to ask me to pay them for the service I used. Why would we have to spend so much time to get reimbursed for a service that we did NOT use?

Please Lyft/Uber, add a button "refund" WITHIN the app. You technically can EASILY do it. It should be as easy to get reimbursed than to be charged. Of course, you can review complains / claims, but I should not have to spend that much more time asking for reimbursement, especially when I right, I am a customer for a long time, I already have a good track record, and all claims I made in the past were confirmed by your team.

Why is this not already done?

Re: When are Lyft and Uber going to add a “refund” button within their app?

#2

Post by nxsynonym »

It would leave too much room for fraudulent or abusive behavior. Would exponentially increase the time their claims/customer service team has to spend digging through refunds to sort the real ones from the bs.

As a bad customer: I don't like the drivers name - refund. I thought the driver was too slow - refund. I just want to see what I can get away with - refund.

Believe it or not, most people will exploit systems to the fullest extent.

Re: When are Lyft and Uber going to add a “refund” button within their app?

#3

Post by tarentel »

I have requested a refund because a driver asked me to cancel from the app. I'm on iOS but if you go Your Trips -> Find it -> I would like a refund. I was refunded in a very short amount of time from what I remember. edit: This is from the Uber app, not sure about Lyft.

Re: When are Lyft and Uber going to add a “refund” button within their app?

#5

Post by ajford »

nxsynonym wrote: post #2

It would leave too much room for fraudulent or abusive behavior. Would exponentially increase the time their claims/customer service team has to spend digging through refunds to sort the real ones from the bs. As a bad customer: I don't like the drivers name - refund. I thought the driver was too slow - refund. I just want to see what I can get away with - refund. Believe it or not, most people will exploit systems t…

Exactly! As for the driver calling to ask you to cancel, that should be on him. He should cancel, not the customer. That seems like a scam from his end. Trying to up his numbers, or keep from getting the ding from the cancellation.

Re: When are Lyft and Uber going to add a “refund” button within their app?

#6

Post by ramenmeal »

This is my biggest complaint with these apps as well, its a terrible experience and I'm surprised they haven't hashed it out yet. Generally I call the driver and tell them I won't cancel and sometimes it works. If it doesn't then I open up the other app and hope it doesn't happen again.

Re: When are Lyft and Uber going to add a “refund” button within their app?

#8

Post by benologist »

nxsynonym wrote: post #2

It would leave too much room for fraudulent or abusive behavior. Would exponentially increase the time their claims/customer service team has to spend digging through refunds to sort the real ones from the bs. As a bad customer: I don't like the drivers name - refund. I thought the driver was too slow - refund. I just want to see what I can get away with - refund. Believe it or not, most people will exploit systems t…

Completely false. Steam's offered a 2-week refund window ever since their criminal no-refund policy [1] was called to a judge's attention in Australia and the end result is a very low refund rate - just 6% for Rust [2].

Google Play for years now have had a 2-hour window where you can reverse purchases too just by going back to the store page and pressing the cancel button. I think the vast majority of developers aren't even aware of it.

It's very easy to detect consumer abuse of such a policy at the store-level. But I don't think consumers in general are trying to fuck companies. Darkpatterns.org exists to point out how willfully the opposite is true, Uber are just being thieves and they will be held accountable for it and a refund button will appear but not until they've stolen millions more.

[1] http://www.smh.com.au/business/media-and-marketing/video-gam...

[2] https://www.pcgamesn.com/rust/rust-refund-stats-sales-number...

Re: When are Lyft and Uber going to add a “refund” button within their app?

#9

Post by tommoor »

tarentel wrote: post #3

I have requested a refund because a driver asked me to cancel from the app. I'm on iOS but if you go Your Trips -> Find it -> I would like a refund. I was refunded in a very short amount of time from what I remember. edit: This is from the Uber app, not sure about Lyft.

Yah, the couple of times I've needed to do this I got a refund within 10-15minutes. Not a big deal.

Re: When are Lyft and Uber going to add a “refund” button within their app?

#10

Post by wyldfire »

nxsynonym wrote: post #2

It would leave too much room for fraudulent or abusive behavior. Would exponentially increase the time their claims/customer service team has to spend digging through refunds to sort the real ones from the bs. As a bad customer: I don't like the drivers name - refund. I thought the driver was too slow - refund. I just want to see what I can get away with - refund. Believe it or not, most people will exploit systems t…

> Believe it or not, most people will exploit systems to the fullest extent.

I don't believe it. It's hardly most people. But I would grant that it is many people.

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