Cortana is really bad
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Cortana is really bad
1–10 of 303 posts
Re: Cortana is really bad
#2This reminds me of those new gadget commercials that show existing issues being super difficult when they really are not. You were probably in a terrible mood when you wrote this which makes it much worse than it is. It could try to parse the tracking id for sure and you probably have never dealt with tracking packages before through an API but they give you not that much info most of the time, just like "arrived at shipping location" or "on route to destination" type messages with some times, totally depends on when the tracking is sent out. This is just a very specific use case that isn't so user friendly anyway but sure they could do it better but the package id won't get you the name of the package in a human readable format so nickname is necessary.
Re: Cortana is really bad
#3> The Product Manager in charge of this feature should be immediately fired.
I hate this kind of writing. It undermines the otherwise good point the author has.
Re: Cortana is really bad
#4This reminds me of those new gadget commercials that show existing issues being super difficult when they really are not. You were probably in a terrible mood when you wrote this which makes it much worse than it is. It could try to parse the tracking id for sure and you probably have never dealt with tracking packages before through an API but they give you not that much info most of the time, just like "arrived at…
> This reminds me of those new gadget commercials that show existing issues being super difficult when they really are not.
Re: Cortana is really bad
#5This is most user journeys with MSFT products recently.
Re: Cortana is really bad
#6So, anyone know how does it work? I mean, the "tracking a package in Cortana". I'm intrigued now.
Re: Cortana is really bad
#7> The Product Manager in charge of this feature should be immediately fired. I hate this kind of writing. It undermines the otherwise good point the author has.
Fair point. I use a little hyperbole to emphasize the fact that a product with an incredible global reach should default to well-planned and executed features, particularly if they are sprung upon you with desktop alerts. Hate it or not, someone did a very, very bad job here. Most likely many someones.
Re: Cortana is really bad
#8> The Product Manager in charge of this feature should be immediately fired. I hate this kind of writing. It undermines the otherwise good point the author has.
It certainly does nothing of the sort. There should absolutely be some kind of consequence associated with this kind of flaming dumpster fire making it's way into a production environment.
Re: Cortana is really bad
#9So, anyone know how does it work? I mean, the "tracking a package in Cortana". I'm intrigued now.
It usually just reads your email and shows you the packages based on that. I've never had any problems with it.
Re: Cortana is really bad
#10> The Product Manager in charge of this feature should be immediately fired. I hate this kind of writing. It undermines the otherwise good point the author has.
Agreed. The whole piece was emotional, but just reading that statement took it to irrational.
I think the underlying point of the article is that the experience of using Cortana could be improved, and Microsoft should be providing explicit next steps at every phase so that you aren't left wondering what's going on. I'd agree with that. But claiming someone should be fired is ridiculous, especially considering that the author still doesn't know what the feature does and it could still pleasantly surprise him. It may just need an additional dialog explaining what to expect next.
I assume the feature gives you desktop notifications when the package transitions between tracking stages, and even if that's all the functionality it provides it'd still be more useful than manually checking the tracking website yourself.