CrashPlan Australia been down for 5 days and counting

#1

Post by stevenringo » Fri, Sep 01, 2017, 10:38 PM UTC

CrashPlan woes continue.

I have not been able to back up to CrashPlan in Sydney for nearly 5 days.

Even worse - YOU CANNOT RESTORE! When logging in to their site, you get the message "Unable to login to server".

How can a backup service leave their customers in the lurch for so long?

Suggest to all that have been screwed by their recent decision to kill their Home product, get the hell out of there as soon as you can.

The best I could get out of support was:

Hello,

Thank you for contacting Code42 Support!

Unfortunately, it appears there has been a problem with the server you mentioned (ECA-SYD) going down. Your files are still perfectly safe, but it's taking us a lot longer than usual to get the server back up and running. I do not have an ETA for a fix just yet, but I will let you know once I have more information.

You're certainly not the first person I've talked to who's having issues with this server, and I'm doing everything I can to bring more attention to the problem.

Please let us know if you have any additional questions or concerns, and I'll be more than happy to help!

Thanks, Redacted Code42 Support

Re: CrashPlan Australia been down for 5 days and counting

#2

Post by hrrsn » Sat, Sep 02, 2017, 4:30 AM UTC

Time to move.

Re: CrashPlan Australia been down for 5 days and counting

#3

Post by trengrj » Sat, Sep 02, 2017, 6:36 AM UTC

When you ask about backups for an entire region (Sydney) and then they refer to "this" server as in singular, you know things are bad, at the least not HA, at the worst not even backed up.

Re: CrashPlan Australia been down for 5 days and counting

#4

Post by thiagocsf » Sat, Sep 02, 2017, 6:57 AM UTC

I don't understand why a backup service would need to setup regional infrastructure. It's not sensitive to latency, the bandwidth costs the same and it adds management overhead.

Re: CrashPlan Australia been down for 5 days and counting

#5

Post by crivabene » Sat, Sep 02, 2017, 7:48 AM UTC

thiagocsf wrote: post #4

I don't understand why a backup service would need to setup regional infrastructure. It's not sensitive to latency, the bandwidth costs the same and it adds management overhead.

Not sure about Australia, but the most common reason would be local regulations (i.e. laws forbidding to store certain data outside of the borders of a particular region). But given we're talking about Australia, I would not rule out the latency at all.

Re: CrashPlan Australia been down for 5 days and counting

#6

Post by SyneRyder » Sat, Sep 02, 2017, 9:23 AM UTC

Sorry, not seeing that here. I've been able to backup to CrashPlan Australia over the last few days, last fully completed backup on August 31 and I can see some files that I created this morning on September 2. I'm able to restore files as well.

Mine is hosted on ACA-SYD, so I'm not sure if ECA-SYD was a typo or if you're on a different server.

Re: CrashPlan Australia been down for 5 days and counting

#7

Post by stevenringo » Sat, Sep 02, 2017, 10:00 AM UTC

SyneRyder wrote: post #6

Sorry, not seeing that here. I've been able to backup to CrashPlan Australia over the last few days, last fully completed backup on August 31 and I can see some files that I created this morning on September 2. I'm able to restore files as well. Mine is hosted on ACA-SYD, so I'm not sure if ECA-SYD was a typo or if you're on a different server.

Not a typo. Are you using Home or Small business?

Re: CrashPlan Australia been down for 5 days and counting

#8

Post by SyneRyder » Sat, Sep 02, 2017, 11:11 AM UTC

stevenringo wrote: post #7

SyneRyder wrote: post #6

Sorry, not seeing that here. I've been able to backup to CrashPlan Australia over the last few days, last fully completed backup on August 31 and I can see some files that I created this morning on September 2. I'm able to restore files as well. Mine is hosted on ACA-SYD, so I'm not sure if ECA-SYD was a typo or if you're on a different server.

Not a typo. Are you using Home or Small business?

Using CrashPlan Home - I haven't decided if I'm upgrading to Small Biz or jumping ship yet. I just got home and my CrashPlan has started syncing again to ACA-SYD over WiFi, albeit at 208kbps.

I did have outages about a year ago, where I had to repeatedly enter my restore password to kickstart the backup. But I haven't had that issue recently.

Re: CrashPlan Australia been down for 5 days and counting

#9

Post by stevenringo » Sat, Sep 02, 2017, 11:15 AM UTC

SyneRyder wrote: post #8

stevenringo wrote: post #7

Earlier quoted context omitted.

Not a typo. Are you using Home or Small business?

Using CrashPlan Home - I haven't decided if I'm upgrading to Small Biz or jumping ship yet. I just got home and my CrashPlan has started syncing again to ACA-SYD over WiFi, albeit at 208kbps. I did have outages about a year ago, where I had to repeatedly enter my restore password to kickstart the backup. But I haven't had that issue recently.

Interesting that you know the server name. I looked through the logs to attempt to find out the cause. I don't think that information surfaces anywhere in the UI.

Re: CrashPlan Australia been down for 5 days and counting

#10

Post by SyneRyder » Sat, Sep 02, 2017, 11:45 AM UTC

stevenringo wrote: post #9

SyneRyder wrote: post #8

Earlier quoted context omitted.

Using CrashPlan Home - I haven't decided if I'm upgrading to Small Biz or jumping ship yet. I just got home and my CrashPlan has started syncing again to ACA-SYD over WiFi, albeit at 208kbps. I did have outages about a year ago, where I had to repeatedly enter my restore password to kickstart the backup. But I haven't had that issue recently.

Interesting that you know the server name. I looked through the logs to attempt to find out the cause. I don't think that information surfaces anywhere in the UI.

I had to dig for it, prompted by seeing your post. If you click on "Show Code42 CrashPlan" to bring up the main window, then click on Destinations, Cloud, and then actually click on "CrashPlan Australia". It should show some extra info including the internet address, which I assume is my server name.