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Why did we switch from Braintree to Stripe?

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Re: Why did we switch from Braintree to Stripe?

#3

Post by thoughtpalette »

Great write up with drawing comparisons between the two. I've looked into Braintree as I have some colleagues that work there (Easy tech support channel) and the Ignition program (first $50k transaction fees waived) seemed like a no brainer for lean startup implementation. Had no issues with the node API and the documentation was very helpful.

That being said, I've seen nothing but praise for Stripe payments. The dev and design team are very solid and supposedly have great documentation as well.

I wonder, since Braintree is owned by PayPal, if companies have experienced the same pain points with getting locked out of funds for arbitrary reasons on that platform, or if Braintree is completely agnostic to PayPals TOS.

Re: Why did we switch from Braintree to Stripe?

#4

Post by thoughtpalette »

buf wrote: post #2

Funny, I just moved https://www.castingcall.club from Stripe to Braintree. I find Stripe to be superior, but the users wanted subscription Paypal payments rather than using credit cards. Having it in one place made sense. Follow the users.

I'm a huge fan of PayPals subscription payments personally. :}

Re: Why did we switch from Braintree to Stripe?

#6

Post by bpchaps »

I truly do not trust Braintree as a secure payment service.

As a company, they host an asinine number of public events at their 100+ person meeting hall at Chicago's Merchandise Mart. To get to that hall, you have to walk about 200ft past all of their workstations and meeting rooms. Infrastructure diagrams and unlocked workstations are pretty much everywhere.

Sure, they do a few things to mitigate the risks of people who come in by requiring sign-ins and presumably cameras everywhere, but it still feels very surreal to be a few meters away from having potential access to a large payment processor's infrastructure. I've seen at least one person there who was very clearly using a burner laptop.

Re: Why did we switch from Braintree to Stripe?

#7

Post by pc86 »

galonk wrote: post #5

Off topic, but yet another startup where the main page (which is actually labelled "Product"!!!) is blank and doesn't tell you anything about the product.

How? It's pretty clear that it's a white board for teams. There's a screenshot of the product on an iPad and several other screenshots that give an acceptable (if not great) idea of what it does.

Re: Why did we switch from Braintree to Stripe?

#9

Post by dhendo »

We just moved from Braintree to Stripe (they changed their relationship with Adyen and gave us ~ 6 weeks to re-sign with their new merchant provider or move away). We do all our recurring payments on Chargebee, so it was pretty painless when we eventually got the vaulted details securely moved out of Braintree.

Re: Why did we switch from Braintree to Stripe?

#10

Post by pc86 »

bpchaps wrote: post #6

I truly do not trust Braintree as a secure payment service. As a company, they host an asinine number of public events at their 100+ person meeting hall at Chicago's Merchandise Mart. To get to that hall, you have to walk about 200ft past all of their workstations and meeting rooms. Infrastructure diagrams and unlocked workstations are pretty much everywhere. Sure, they do a few things to mitigate the risks of people…

As an employee, how is walking away from your computer without locking it even remotely accessible? Granted most of my experience is healthcare and government but I've worked placed where leaving your computer open and unlocked if you were more than an arm's length away from it was a fire-able offense. I'm not saying that's an appropriate response, but come on... it's downright negligent, especially if you're dealing with anything even remotely sensitive.
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