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6 Reasons Why I Am Done with AirBnB as a Renter

donewithairbnb.wordpress.com

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Re: 6 Reasons Why I Am Done with AirBnB as a Renter

#3

Post by londons_explore »

secabeen wrote: post #2

AirBNB has a number and it's not hard to find. From the AirBNB site, click Help -> Visit the Help Center -> Contact Us. The number is +1-415-800-5959 or +1-855-424-7262 (Toll-free).

Called that and was left waiting in the queue for 3 hours (about a house I had booked which didn't exist) before I gave up and had to sleep in the car.

Re: 6 Reasons Why I Am Done with AirBnB as a Renter

#4

Post by scandox »

londons_explore wrote: post #3
secabeen wrote: post #2

AirBNB has a number and it's not hard to find. From the AirBNB site, click Help -> Visit the Help Center -> Contact Us. The number is +1-415-800-5959 or +1-855-424-7262 (Toll-free).

Called that and was left waiting in the queue for 3 hours (about a house I had booked which didn't exist) before I gave up and had to sleep in the car.

How did the money side of that work out? (I'm quite ignorant of the AirBnB payment process).

Re: 6 Reasons Why I Am Done with AirBnB as a Renter

#5

Post by nailer »

londons_explore wrote: post #3
secabeen wrote: post #2

AirBNB has a number and it's not hard to find. From the AirBNB site, click Help -> Visit the Help Center -> Contact Us. The number is +1-415-800-5959 or +1-855-424-7262 (Toll-free).

Called that and was left waiting in the queue for 3 hours (about a house I had booked which didn't exist) before I gave up and had to sleep in the car.

Seems similar to my experiences - AirBnB neighbors throwing a rooftop party and their 'emergency' support won't help unless I can provide them with the airbnb listing of the owner (which I don't obviously have), rather than just the address.

In situations like mine it's easier to call the police - AirBnb aren't interested in helping and having a record of consistent antisocial behaviour (and illegal letting) will help you take action against the owner.

Re: 6 Reasons Why I Am Done with AirBnB as a Renter

#8

Post by gs1 »

scandox wrote: post #4
londons_explore wrote: post #3

Earlier quoted context omitted.

Called that and was left waiting in the queue for 3 hours (about a house I had booked which didn't exist) before I gave up and had to sleep in the car.

How did the money side of that work out? (I'm quite ignorant of the AirBnB payment process).

The money is released to the home owner 24h after the arrival date if no complaint has been raised by the renter. Luckily haven't had a reason to test this though.

Re: 6 Reasons Why I Am Done with AirBnB as a Renter

#9

Post by ndh2 »

ng12 wrote: post #6

Ok, hotels are still a thing. If you want the luxury of a concierge go ahead and pay for it. You're not "uncool" for doing so and after a year of using the service you should know what you're in for.

It's not about luxury or having a concierge. It's a basic trust issue. You can't trust AirBnB reviews.

We had an issue with a place where we wanted to stay for a week in Italy. There was a very noticeable smell of paint/dust, and we couldn't sleep. What do you do then? The host offered to "fix the problem", but how would you fix that? There's also the issue of proof: You can't take a photo of smell. Anyways, we got a percentage of the money back, but of course that meant that AirBnB wouldn't let us post a review. Basically, they pay you for your silence.

And that's why I wouldn't use AirBnB anymore either. You can't trust the reviews.

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