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Google Home Breaks Up Domestic Dispute by Calling the Police

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Re: Google Home Breaks Up Domestic Dispute by Calling the Police

#2

  Google Home called 911 and the operator heard a confrontation in the background
I wasn't aware that it was legal for any unattended device to directly call 911 by itself in any USA jurisdiction. That's why alarm companies have human operators that discern whether local 911 is to be called.

Re: Google Home Breaks Up Domestic Dispute by Calling the Police

#3
post #2

Google Home called 911 and the operator heard a confrontation in the background I wasn't aware that it was legal for any unattended device to directly call 911 by itself in any USA jurisdiction. That's why alarm companies have human operators that discern whether local 911 is to be called.

Arguably, the Home interpreting "call the sheriffs" to mean "call 911" isn't really "unattended" or "calling by itself". It's unintended in this particular case, but a person arguably initiated the call. Just like the voice dial on your phone.

Re: Google Home Breaks Up Domestic Dispute by Calling the Police

#4
While I'm happy this was a (reasonably) positive outcome, my concern is that a family is watching an action movie or police procedural, a character on TV says "call 911" or "call the cops!", and suddenly a SWAT team is breaking down the door and pointing guns at everyone, maybe even shooting the family dog who rightfully barks at the intruders.

Re: Google Home Breaks Up Domestic Dispute by Calling the Police

#5
post #2

Google Home called 911 and the operator heard a confrontation in the background I wasn't aware that it was legal for any unattended device to directly call 911 by itself in any USA jurisdiction. That's why alarm companies have human operators that discern whether local 911 is to be called.

This is a matter of getting the police to take it seriously and actually respond, and mitigating nuisance fees for calling with too many false alarms. The laws don't (generally) prohibit calling the police without a human in the loop, you'll just get better results if you have a human in the loop.

It's actually soon to be mandatory for new cars to automatically dial 911 using their onboard GSM when they detect a collision.

Re: Google Home Breaks Up Domestic Dispute by Calling the Police

#6
The numbers around domestic violence are staggering:

http://ncadv.org/learn-more/statistics

It's also a notorious blind spot for law enforcement – even when restraining orders are issued, they're nearly unenforceable, and once the aggressor is in your house you're a sitting duck.

Ambient audio-UI devices could be the biggest technological break ever in monitoring for the presence and emotional state of the subject of a restraining order. It's not obvious like a security camera or alarm system, and opt-in to a monitoring app would be invisible.

Re: Google Home Breaks Up Domestic Dispute by Calling the Police

#7

While I'm happy this was a (reasonably) positive outcome, my concern is that a family is watching an action movie or police procedural, a character on TV says "call 911" or "call the cops!", and suddenly a SWAT team is breaking down the door and pointing guns at everyone, maybe even shooting the family dog who rightfully barks at the intruders.

Yeah... I'm curious what part of the conversation triggered the Google Home action because, typically, there's a trigger word/phrase or something that has to be used. If the trigger phrase is the standard "OK Google" or something along those lines, then I wonder what was said before "Call the sheriff" that was incorrectly interpreted as "OK Google" (or whatever the actual phrase was).

Re: Google Home Breaks Up Domestic Dispute by Calling the Police

#8
post #6

The numbers around domestic violence are staggering: http://ncadv.org/learn-more/statistics It's also a notorious blind spot for law enforcement – even when restraining orders are issued, they're nearly unenforceable, and once the aggressor is in your house you're a sitting duck. Ambient audio-UI devices could be the biggest technological break ever in monitoring for the presence and emotional state of the subject of…

Most of those statistics are total trash created by and for the domestic violence industry. It's just like the drug crime industry. Most of it is arresting people who shouldn't be. In many ways it's worse because innocent people are constantly arrested, and a man is assumed to be guilty until proven innocent in court. Either they are arrested on hearsay (if girl says it man will go to jail period), or they are arrested for something small that doesn't need police intervention (such as causing a scratch, or grabbing the spouse by their arm. Literally anything that causes any pain whatsoever is domestic violence.

Cops prefer arresting people who aren't real criminals because they are not going to put the cops life at risk.

When it comes to true real batterers, calling the police may actually lead to more death due to revenge killings. The real batterers are out of control and the wisest thing to do is just get away.

This site has some eye opening insight into the situation.

http://www.dvmen.org/dv-10.htm

Another:

http://www.pseagles.com/Feminist_Abuse_of_Domestic_Violence_...

Re: Google Home Breaks Up Domestic Dispute by Calling the Police

#9
post #2

Google Home called 911 and the operator heard a confrontation in the background I wasn't aware that it was legal for any unattended device to directly call 911 by itself in any USA jurisdiction. That's why alarm companies have human operators that discern whether local 911 is to be called.

This is a matter of getting the police to take it seriously and actually respond, and mitigating nuisance fees for calling with too many false alarms. The laws don't (generally) prohibit calling the police without a human in the loop, you'll just get better results if you have a human in the loop. It's actually soon to be mandatory for new cars to automatically dial 911 using their onboard GSM when they detect a coll…

Tesla currently has a human in the loop -- they'll call the owner a few minutes after a collision is detected.

Re: Google Home Breaks Up Domestic Dispute by Calling the Police

#10
post #7

While I'm happy this was a (reasonably) positive outcome, my concern is that a family is watching an action movie or police procedural, a character on TV says "call 911" or "call the cops!", and suddenly a SWAT team is breaking down the door and pointing guns at everyone, maybe even shooting the family dog who rightfully barks at the intruders.

Yeah... I'm curious what part of the conversation triggered the Google Home action because, typically, there's a trigger word/phrase or something that has to be used. If the trigger phrase is the standard "OK Google" or something along those lines, then I wonder what was said before "Call the sheriff" that was incorrectly interpreted as "OK Google" (or whatever the actual phrase was).

It's my understanding that you can also say "Hey Google" to issue commands, and it's possible in this case that in the heated discussion the device heard "Hey did you..." as "Hey Google". I've activated my iPhone's Siri assistant before by saying "Hey Sir" to a boss who walked into my office.
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