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Apple AirPods satisfaction at a remarkable 98% for customers

experian.com

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Re: Apple AirPods satisfaction at a remarkable 98% for customers

#2
I'm curious as to why Airpods have 98% satisfaction rate? I don't have a pair, but it seems like a lot of people I know who have them feel similarly.

Is it because the battery life is good and they connect super easily and stay connected? Or is there some other feature that pushes people over the top?

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#5
post #2

I'm curious as to why Airpods have 98% satisfaction rate? I don't have a pair, but it seems like a lot of people I know who have them feel similarly. Is it because the battery life is good and they connect super easily and stay connected? Or is there some other feature that pushes people over the top?

I don't think it's about "features." I think they're amazing because they do what they're supposed to, and they do it really, really well. I've owned many, many pairs of Bluetooth headphones, and these are the first that consistently just work and I can easily take with me everywhere. A+++ would buy again.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#6
post #2

I'm curious as to why Airpods have 98% satisfaction rate? I don't have a pair, but it seems like a lot of people I know who have them feel similarly. Is it because the battery life is good and they connect super easily and stay connected? Or is there some other feature that pushes people over the top?

> battery life is good and they connect super easily and stay connected? Or is there some other feature that pushes people over the top?

Yep, that's pretty much it. That and it's so easy to use: Insert into ear, music starts playing on headphones. Remove them, perhaps to talk to someone, and it stops playing. Put back into ear and it starts playing again. No buttons, no bluetooth settings, no setup screen; it just plain works.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#8
post #3

I don't doubt the ergonomics are amazing, but it's somewhat surprising to me that people are happy with such mediocre audio performance.

I am too, but most people probably listen to these class of headphones for ages, so they're not even aware/in need of something better. The fact is, the AirPods are like a $25 headphone packed into a $150 wireless case.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#10
post #3

I don't doubt the ergonomics are amazing, but it's somewhat surprising to me that people are happy with such mediocre audio performance.

I am too, but most people probably listen to these class of headphones for ages, so they're not even aware/in need of something better. The fact is, the AirPods are like a $25 headphone packed into a $150 wireless case.

I lose my headphones often enough that I balk at anything about $15. I'd probably be quite happy with the Airpods' quality...

... right until I dropped one onto the subway tracks.

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