United Airlines just lost $800M in value

Barely a 2% move @ the moment from last week.

And it's up ~20% for the year.

Or about dead even for the last 30 days.

https://finance.yahoo.com/quote/UAL?p=UAL

View from the outside is at every fork in the road they chose the more aggressive practice that makes them look super terrible. The question is will people stop flying united or will this just be a business as usual blip?

Today they're trying to assault the passengers character. There may sadly be a place for that if and when they get into court but whomever is giving them this advice to do it now is plainly wrong.

It's becoming clearer today that the incident is not just the actions of an individual gate agent but the entire company's culture is toxic.

Not enough. Keep going down. I am praying for some extreme form of bankruptcy where heads roll. I also hope (and am eager to contribute to the legal fund) the passenger sues both United, and the airport security organization for many, many millions of dollars.

I feel like many of us American flyers have Stockholm syndrome about our the dire situation of our domestic airline industry. We constantly pay regular prices and more, for airlines that are sneakily become no-frills airlines.

It's especially stark when you fly just about ANY international carrier, especially the asian and middle eastern ones. On those, you're treated like a respected human being, fed like one, and actually feel like you got your money's worth. And you feel like the staff actually wants to be there, rather than absolutely hate their lives.

I get these are blanket statements for effect (especially in the case of staff). But it is true given the especially bad quality of customer service that these airlines are known for.

Will they do a followup article in about a week when the stock inevitably bounces back? "United regains $800 million in value".

That they badly botched a single customer service incident is not likely to affect the long term financial outlook of the company.