Uber bills extra,customer mistaken for driver and advised to keep extra money
1–10 of 15 posts
Re: Uber bills extra,customer mistaken for driver and advised to keep extra money
#2I'm reading through the support messages that were posted. Where exactly did they say they wouldn't refund the customer? It was an assumption made by the author that since they didn't ask for the money back from the driver, the customer wouldn't get a refund. It is possible that Uber ate the difference, rather than ask for money back from the driver.
Re: Uber bills extra,customer mistaken for driver and advised to keep extra money
#3I'm reading through the support messages that were posted. Where exactly did they say they wouldn't refund the customer? It was an assumption made by the author that since they didn't ask for the money back from the driver, the customer wouldn't get a refund. It is possible that Uber ate the difference, rather than ask for money back from the driver.
They didn't say anything in fact, since all his messages are being ignored...
Re: Uber bills extra,customer mistaken for driver and advised to keep extra money
#4I'm reading through the support messages that were posted. Where exactly did they say they wouldn't refund the customer? It was an assumption made by the author that since they didn't ask for the money back from the driver, the customer wouldn't get a refund. It is possible that Uber ate the difference, rather than ask for money back from the driver.
Hm. He is the customer. So I think we can safely assume that the customer didn't get a refund for the charges.
Re: Uber bills extra,customer mistaken for driver and advised to keep extra money
#5I've been mistaken as the driver instead of passenger when contacting support too, and that was ~2 years ago. Strange they haven't figured how to handle that yet.
Re: Uber bills extra,customer mistaken for driver and advised to keep extra money
#6Just dispute it with your credit card company and let them try to prove they are right and get their money back.
Re: Uber bills extra,customer mistaken for driver and advised to keep extra money
#7Hello, customer here.
They have told me multiple times that they wont refund the money. 9 times to be exact :)
Re: Uber bills extra,customer mistaken for driver and advised to keep extra money
#8I'm reading through the support messages that were posted. Where exactly did they say they wouldn't refund the customer? It was an assumption made by the author that since they didn't ask for the money back from the driver, the customer wouldn't get a refund. It is possible that Uber ate the difference, rather than ask for money back from the driver.
There are 9 support messages, I havent posted all of them. Trust me, they arent refunding the money to me.
Re: Uber bills extra,customer mistaken for driver and advised to keep extra money
#9I've been mistaken as the driver instead of passenger when contacting support too, and that was ~2 years ago. Strange they haven't figured how to handle that yet.
lol, seriously :)
Re: Uber bills extra,customer mistaken for driver and advised to keep extra money
#10Just dispute it with your credit card company and let them try to prove they are right and get their money back.
Many credit cards these days don't work like they used to. You the consumer are no longer automatically right