Silicon Valley Has an Empathy Vacuum

And this article is not helping it.

Unlike most of my tech friends, I actually have tried to reconnect outside our privileged circles (and if you don't think that's what they are, you're kidding yourself). And you know what I found? A lot of echoes of the personal past.

Lets face it. A lot of techies — engineers specifically — are who they are because they were socially rejected in younger years. And you know what? When you try to reconnect with normal people, you will find that the whole popularity complex never really ended. The difference now is that you are economically on-top with all the abuses that that tempts.

Are you prepared to be othered and ostracized again? Because that's what's going to likely to happen. But I think you will find that the ordinary people have dignity too, and that there is validity to many other paths that don't go through the worldview of science and technology. And yes, it will lend credence to those "feels" things, like the Facebook timeline disaster mentioned in the article.

Just don't expect any fairness or warm, loving reconciliation is all I'm saying. This isn't some feel-good Hollywood movie. Don't expect as the hippies say that we are all one people, veda-this, spirituality that, blah blah blah, because we are quite frankly not.

But that doesn't diminish the importance of bridging the empathy gap, especially if you want to design and build things for other people, including yourselves.