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Google Cloud outage brings down Layer

status.layer.com

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Re: Google Cloud outage brings down Layer

#3

Post by smt88 »

nwrk wrote: post #2

Don't like the attitude. Pointing fingers doesn't help paying customers trapped by Layer poor design choices.

Especially when they seem to be referencing only a single region. Multi-region deployments is the most basic protection against outages when using IaaS.

Re: Google Cloud outage brings down Layer

#4

Post by mbesto »

> As we are now several hours into this outage and do not have satisfactory timeline for resolution, we have begun the process of migrating our hosts into another deployment zone within GCE. We will have a baseline set of services migrated within the hour and evaluate our ability to operate in a split deployment. Should we need to pursue a complete migration of hosts across zones then we would expect another 4-5 hours to return to full operational capacity.

Wait, their service isn't setup to operate in a split environment out of the box? I think it's time SaaS companies start documenting their IaaS setup so purchasers can do a high level audit before they decide to use it for potentially a core part of their own product/service.

Re: Google Cloud outage brings down Layer

#5

Post by theDoug »

smt88 wrote: post #3
nwrk wrote: post #2

Don't like the attitude. Pointing fingers doesn't help paying customers trapped by Layer poor design choices.

Especially when they seem to be referencing only a single region. Multi-region deployments is the most basic protection against outages when using IaaS.

Yup. Just as too few companies realize that cloud doesn't mean one remote box replacing one local box, all eggs in one regional basket (or even single cloud provider) is unwise.

Re: Google Cloud outage brings down Layer

#6

Post by neom »

mbesto wrote: post #4

> As we are now several hours into this outage and do not have satisfactory timeline for resolution, we have begun the process of migrating our hosts into another deployment zone within GCE. We will have a baseline set of services migrated within the hour and evaluate our ability to operate in a split deployment. Should we need to pursue a complete migration of hosts across zones then we would expect another 4-5 hour…

I agree. If you're going to use abstracted infrastructure but you don't understand basic distributed architecture you shouldn't really be blaming your cloud provider.

Re: Google Cloud outage brings down Layer

#7

Post by niftich »

mbesto wrote: post #4

> As we are now several hours into this outage and do not have satisfactory timeline for resolution, we have begun the process of migrating our hosts into another deployment zone within GCE. We will have a baseline set of services migrated within the hour and evaluate our ability to operate in a split deployment. Should we need to pursue a complete migration of hosts across zones then we would expect another 4-5 hour…

I imagine if one were a customer of this SaaS, it's on the customer to ask what availability to expect.

Clearly this vendor thought that their savings on their IaaS bill outweighed any operational or reputational risk they'd suffer from an outage at a lower layer (pun unintended).

Re: Google Cloud outage brings down Layer

#8

Post by andyfleming »

smt88 wrote: post #3
nwrk wrote: post #2

Don't like the attitude. Pointing fingers doesn't help paying customers trapped by Layer poor design choices.

Especially when they seem to be referencing only a single region. Multi-region deployments is the most basic protection against outages when using IaaS.

They should at least be in multiple availability zones. Multiple regions often comes with a lot of challenges, but there isn't much reason not to be redundant in multiple AZs.

Re: Google Cloud outage brings down Layer

#10

Post by ben_jones »

Most concise summary of Layer I could find on the internet quickly.

> Layer is an amazingly elegant and light-weight solution for video communication. Layer is currently in a private beta primarily focused on Video, Voice and Chat on Android and iPhone. [1]

Comment was in 2014.

[1]: https://www.quora.com/What-is-the-difference-between-PubNub-...

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