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Why isn't anyone calling out Yelp's CEO

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Re: Why isn't anyone calling out Yelp's CEO

#2
I'll call him out, right now.

Even though I previously criticized[1] talia jane's original missive (not for being ideologically incorrect, or otherwise "out of bounds"; but for being depressingly defeatist and self-negating) -- this was definitely a moment that called for restraint and magnanimity on the CEO's part. But as it went down, his instinctive response (to smash the lowly, disenchanted employee) was incredibly petty-minded and vindictive. And for Yelp's own interests, also depressingly counter-productive and self-defeating.

And on top of that, the assertion that he was somehow out of the loop as to her firing (or that it "wasn't his call") simply lacks credibility. Even if, technically speaking, the decision was left to someone in middle management -- it's the CEO who sets the culture and tone for the environment in which these decisions are made. And when faced with embarrassing public missteps of this sort, strong, principled CEOs always step forward and take responsibility for decisions executed by subordinates acting on their behalf -- rather than point fingers downward and say, "sorry, that wasn't my call."

Being as he certainly must have been aware of the decision, at the time it was being made, and could have easily given his input to it, or chosen to override it, had he wished to.

[1] https://news.ycombinator.com/item?id=11154553

Re: Why isn't anyone calling out Yelp's CEO

#3
Maybe because her post was whiny more than constructive criticism. Also this guy's post is I am richer than Yelp's CEO and quite self righteous. That being said at least he brings up more numbers.

This stood out: "Half of my staff is under 30"

I look forward to a medium post "Why isn't anyone calling out nxVenture Capital's CEO for age discrimination!"

Re: Why isn't anyone calling out Yelp's CEO

#5
post #2

I'll call him out, right now. Even though I previously criticized[1] talia jane's original missive (not for being ideologically incorrect, or otherwise "out of bounds"; but for being depressingly defeatist and self-negating) -- this was definitely a moment that called for restraint and magnanimity on the CEO's part. But as it went down, his instinctive response (to smash the lowly, disenchanted employee) was incredib…

>But as it went down, his instinctive response (to fire the lowly, disenchanted employee)

I believe the CEO said he was not involved in the firing (and perhaps only heard of it after Talia's termination?).

Re: Why isn't anyone calling out Yelp's CEO

#6
While I'm pretty sure there are valid points in the article regarding how to treat talented employees who don't fanatically lap up the teachings of a private equity acolyte, I can't help but think that in a battle of self-important CEOs the one who blows out the most hot air usually drowns first.

Re: Why isn't anyone calling out Yelp's CEO

#8
post #3

Maybe because her post was whiny more than constructive criticism. Also this guy's post is I am richer than Yelp's CEO and quite self righteous. That being said at least he brings up more numbers. This stood out: "Half of my staff is under 30" I look forward to a medium post "Why isn't anyone calling out nxVenture Capital's CEO for age discrimination!"

All I could think about during the bragging tone was how even Lenny Dykstra did really well in the financial markets before falling from grace. I'm not saying it'll happen to nxVenture Capital. I'm also not saying it won't happen. Life and markets are funny that way.

Re: Why isn't anyone calling out Yelp's CEO

#9
post #3

Maybe because her post was whiny more than constructive criticism. Also this guy's post is I am richer than Yelp's CEO and quite self righteous. That being said at least he brings up more numbers. This stood out: "Half of my staff is under 30" I look forward to a medium post "Why isn't anyone calling out nxVenture Capital's CEO for age discrimination!"

I think her post was fairly constructive. She made a number of concrete, actionable suggestions, and she made a compelling argument that high turnover in the customer service department is placing a strict, very low upper bound on the overall quality of customer service (she pointed out that while she gave away ~$600 in waivers and coupons in her first month, she only gave away $15 in her last three months due to her growing experience with handling customers and de-escalating problematic scenarios).

Re: Why isn't anyone calling out Yelp's CEO

#10
post #3

Maybe because her post was whiny more than constructive criticism. Also this guy's post is I am richer than Yelp's CEO and quite self righteous. That being said at least he brings up more numbers. This stood out: "Half of my staff is under 30" I look forward to a medium post "Why isn't anyone calling out nxVenture Capital's CEO for age discrimination!"

Maybe because her post was whiny more than constructive criticism.

Maybe it was. But there are also moment where, when someone says or does something that seems rash and ill-considered (and may even seem a bit unsettling) -- when we would hope that an inner voice would call out for, you know, magnanimity and restraint:

https://en.wikipedia.org/wiki/Turning_the_other_cheek

rather than a cold, hard, boot to the face. Which unfortunately was the CEO's instinctive response, in this situation.

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