Adobe tries to strong-arm me into keeping Creative Cloud

I wouldn't consider that so much strong arming but someone trying to retain a customer using either uninformed or false information.

  strong-arm:
  . using or characterized by force or violence.

This is clearly a sales representative trying to retain a customer.

  Since today is the billing date, the monthly billing
  has already been started and it is not possible to stop it.

That sounds fair, albeit far from ideal. I mean, the last\first day of a billing period is always a point of contention between the customer and the provider — it was good of Adobe to relinquish the contract instead of persisting. Then again, would've been bad-will to do so anyway.

I would not call this "strong arming" just a sales consultant trained to try and keep a customer from leaving. This not something unique to Adobe, it happens when you try cancelling a phone plan, when you try switching utility providers and plenty of other things. The fact the customer was available to resolve the situation without subsequent follow-ups to me indicates that Adobe did nothing out of the ordinary here.

And with all due respect, the customer decided to end their plan on the same day the billing period renews which clearly confused the sales consultant and made it harder to cancel the plan. Why leave it to the last minute when you could have done it the day before, week before anytime prior to the renewal date? I am an Adobe Creative Cloud customer and even I am aware of how their billing works.

> Me: Can you connect me with your supervisor?

> ...

> Chaitra: I am canceling it now

So, "Can you connect me with your supervisor?" are the magic words?