Namecheap changed their UI and ignoring users
community.namecheap.com
Namecheap changed their UI and ignoring users
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Re: Namecheap changed their UI and ignoring users
#2Someone at Namecheap decided to change their functional domain management interface into "better" one - driven by javascript, with humongous fonts, message popups and dynamic forms that makes any domain editing and management job a time wasting disaster.
Namecheap called it "more user friendly and has a modern design".
I thought 1and1 and Godaddy were unbeatable but never expected my favorite namecheap to beat them to pulp in pissing off so many users in such a short period of time.
As a response to their customers namecheap published a thread: https://blog.namecheap.com/we-are-listening/ Where ironically "listening" ears were closed to any new comments due to overwhelming negative feedback.
Namecheap stance is instead of giving users the interface and productivity they really liked - they intent to continue forcing users to "like" their new disastrous UI by promising to publish "Get Started wizards" to ease pain: https://community.namecheap.com/forums/viewtopic.php?f=10&t=...
I welcome feedback here and let make namecheap listen to us - the customers that loved and recommended namecheap to all our friends and clients.
I also welcome to discuss alternatives to show namecheap that ignoring users is not an option and is not acceptable.
Re: Namecheap changed their UI and ignoring users
#3Someone at Namecheap decided to change their functional domain management interface into "better" one - driven by javascript, with humongous fonts, message popups and dynamic forms that makes any domain editing and management job a time wasting disaster. Namecheap called it "more user friendly and has a modern design". I thought 1and1 and Godaddy were unbeatable but never expected my favorite namecheap to beat them t…
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Re: Namecheap changed their UI and ignoring users
#4Made an account to write this comment. I've been a Namecheap customer for 10+ years and I now find the control panel barely usable. They're lucky that the psychological switching costs are so high!
Re: Namecheap changed their UI and ignoring users
#5Someone at Namecheap decided to change their functional domain management interface into "better" one - driven by javascript, with humongous fonts, message popups and dynamic forms that makes any domain editing and management job a time wasting disaster. Namecheap called it "more user friendly and has a modern design". I thought 1and1 and Godaddy were unbeatable but never expected my favorite namecheap to beat them t…
I thought 1and1 and Godaddy were unbeatable
FYI, when renewing a domain with GoDaddy not long ago, I was pleasantly surprised to find their site to have been redesigned -- and useable.
(And: in general, GoDaddy has changed course in recent years thanks to a new CEO and the people he brought in. The company has improved technically, they've gotten rid of their sexualized advertising and they've gotten serious about hiring women.
This Wired piece talks about these changes:
Re: Namecheap changed their UI and ignoring users
#6Yep, that new iface is not the greatest nor intuitive. It's not madefor efficiency but iPhone handling. I wonder if they ever checked how manyactually administrate a website from a phone...
Re: Namecheap changed their UI and ignoring users
#7Agreed. I use(d) Namecheap because of their Just-Working(tm) interface. Everything was simple, fast and easy to be found. That changed. That changed heavily.
Re: Namecheap changed their UI and ignoring users
#8"Now it takes very long time to find functions, it took me about an hour to change nameservers on my domain ..."
Me too.
I'm moving my domains off Namecheap. Who hired the idiot that made this decision?
Re: Namecheap changed their UI and ignoring users
#9The UI is terrible.
When i logged in i was presented with alarming "expired" notice on my domains. Any domain holder knows that these types of messages can cause heart attacks. Digging in i discovered that the expired element is some ssl cert that i never used. there is no way to turn off this "expired" notice. no easy way to sort my domains or whois guards and see which are soon to expire.
i have ~50 domains registered in namecheap which are now almost unmanageable.
btw - ssl has such a familiar icon. why invent a new icon for ssl? The expiration column is of the domain or whoisguard? namechaep are not stupid people... how did this design get through?
Re: Namecheap changed their UI and ignoring users
#10The UI is terrible. When i logged in i was presented with alarming "expired" notice on my domains. Any domain holder knows that these types of messages can cause heart attacks. Digging in i discovered that the expired element is some ssl cert that i never used. there is no way to turn off this "expired" notice. no easy way to sort my domains or whois guards and see which are soon to expire. i have ~50 domains registe…
I ended up renewing a domain that doesn't expire for 6 months because of this. I bet that's exactly why they did it. Even the hover text was ambiguous, something like "expired Oct 31"