How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

It seems likely that JetBrains moved to this model because their current revenue model doesn't allow for enough runway to allow them to make updates as needed or grow the business. So from that perspective changing to a model where they continually get money helps them stay in business.

Where they 'went wrong', if you could call it that, is that they forced developers down this new path without allowing us to 'dip our toes in'. It would have been better to open this up as a separate way of paying for their products alongside the current model, and then in a year or two simply switching over.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#6

Post by jasode » Fri, Sep 04, 2015, 1:41 PM UTC

>, and most customers upgraded every year.

Is this statement actually true? Is it educated guessing or has it been substantiated by JetBrains?

(Not trying to argue. Just want to know substantiated facts.)

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#7

Post by venomsnake » Fri, Sep 04, 2015, 1:41 PM UTC

So once again the people getting the best deal will be the pirates :(

I suppose that we are at JetBrains market saturation levels - everybody is using their IDEs, so they just don't sell as many new licences to fuel growth.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#8

Post by logicchains » Fri, Sep 04, 2015, 1:42 PM UTC

kuyfiuyg wrote: post #4

Is there any good Java IDE for emacs?

I'm not sure about IDEs, but if you install Evil mode you get a pretty awesome text editor.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#9

Post by mark_l_watson » Fri, Sep 04, 2015, 1:42 PM UTC

I have built their open source community edition, from source, and it is very serviceable. I prefer to pay for the ultimate edition but I could do my work with the open source version.

Yearly subscription pricing seems OK to me, with some allowance for giving companies adequate notice to re-subscribe.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#10

Post by steedsofwar » Fri, Sep 04, 2015, 1:42 PM UTC

This isn't new, well for intelliJ at least. I bought IJ 12x, and was a little saddened when they changed to the sub model. However it's still a great tool and i prefer it over the others, therefore still use it. It just means i'm forced to use the community edition, or EAP.

Loyalty is as good as the product; if another product comes along and makes my life easier i would switch.