Earlier quoted context omitted.
Hi everyone — Denise Dresser here, CEO of Slack. As Rob shared, this was our mistake. An oversight in our billing process caused the issue, and I’m truly sorry for the concern it created. As soon as our team learned about it, we corrected it and restored Hack Club’s nonprofit pricing. Christina - we have reached out directly and are committed to working with Hack Club to ensure your workspace remains fully accessible…
The mistake wasn't just in the billing process (also, that's a HELL of a mistake), but in how awful your communication and customer service was to let it get this close to disaster (including a viral post).
That has always been in spite of a number who can, and they are mostly the only leaders that gain real admiration.
As always, a lot more money can be made by not giving customers their money's worth, and as we have seen that's how some operations rake in the bucks under a greedy founder who's stingy as hell. Until the next generation comes along and finds there is actually a strong financial foundation. And all it takes is a slightly reduced lack of acumen and/or less greed and they can put all their effort into making every little thing from top to bottom be strongly in favor of the customer. In ways that shine, not just barely show or surface occasionally.
It's not that hard, just a full-time job for executives to do like everybody else. Any executive would be stupid not to take the opportunity, it's a no-brainer. The thorough revamp from top to bottom definitely has been accomplished many times and it's not asking for a miracle of any kind. Big companies too. It doesn't take nearly the rare amount of acumen to actually start giving customers a "good deal" financially. Just enough smarts to respectably pass for a "businessman" during a previous millennium.
Or they can be complete failures, compared to real talented businessmen & women, no matter how much money they make.
If I was a shareholder I would be hitting the ceiling.