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Apple has locked my Apple ID, and I have no recourse. A plea for help

hey.paris

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Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#971

Post by account42 »

monerozcash wrote: post #283
subscribed wrote: post #197

Earlier quoted context omitted.

I had Amazon close my old, almostt-unused account in Amazon-in-another-country because I dared to add a new payment method. I proved them who I am, that the new payment method (virtual card from a well-known organization) is mine, everything. After lots of back-forth I've been informed their decision is final. I HAVE NOT BREACHED TOS. I wish I has a major law company behind me to force them to admit that. Very happy…

Emailing jeff@amazon rapidly solved the problem for me when I was in the exactly same situation. Of course it'd have been nicer to tell them to fuck off, but living without Amazon would simply be far too inconvenient.

This also works for many other companies by the way - find or guess the email of someone high enough up the management chain and you have a much better chance of your issue ending up with someone who can actually do something about it than phone support following a fixed script. Bottom barrel support options are a choice the company is making and you do not have to play by their rules.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#972

Post by account42 »

cube00 wrote: post #395
monerozcash wrote: post #283

Earlier quoted context omitted.

Emailing jeff@amazon rapidly solved the problem for me when I was in the exactly same situation. Of course it'd have been nicer to tell them to fuck off, but living without Amazon would simply be far too inconvenient.

For all the negative press he gets and the way he treats his workers I'm surprised he still has resources allocated to handle complaints sent to his inbox.

It's unlikely to be Bezos himself handling those mails but it's still going to be some secretary with much more options than the cheapest phone support worker money can buy.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#973

Post by account42 »

queenkjuul wrote: post #380
monerozcash wrote: post #283

Earlier quoted context omitted.

Emailing jeff@amazon rapidly solved the problem for me when I was in the exactly same situation. Of course it'd have been nicer to tell them to fuck off, but living without Amazon would simply be far too inconvenient.

Are you in the US? I'm just always a little surprised to read things like "i couldn't live without Amazon," and i wonder if there are no other alternatives for two day shipping on other countries or what it is that keeps people stuck on Amazon instead of using other next-day deliveries

It's convenience. Two day shipping is irrelevant to me but there are no alternatives here even approaching the breadth of stock. So instead of dealing with one devil I know I would have to deal with several devils, some of which will be worse than Amazon.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#974

Post by account42 »

rvnx wrote: post #647
jack_tripper wrote: post #382

Earlier quoted context omitted.

It's not that Amazon is irreplaceable, but sometimes it's the best option by far depending on where you live and what you're looking for. I'm in Austria (not Australia) and local retail prices are infamous for being 25% to 100% higher than in neighboring Germany for the same stuff because of cartel behavior of local retail industry. Buying from amazon Germany means I can get the same prices as Germans (with +1% extra…

This. 100%. Local shops are taking huge margins, have limited selection and are slow because they need to order from… central warehouse

Worse is that local shops also often have a bad customer experience when things go wrong - but now it's a new different flow for every store instead of a known quantity.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#975

Post by cowboylowrez »

shelled wrote: post #297
subscribed wrote: post #197

Earlier quoted context omitted.

I had Amazon close my old, almostt-unused account in Amazon-in-another-country because I dared to add a new payment method. I proved them who I am, that the new payment method (virtual card from a well-known organization) is mine, everything. After lots of back-forth I've been informed their decision is final. I HAVE NOT BREACHED TOS. I wish I has a major law company behind me to force them to admit that. Very happy…

I am in a situation right now where Amazon delivered a fake product. Support suggested they can also try redelivery, and when I asked what if it happens again, they said it should not happen. It happened - fake again. Now the customer support flow is: you upload images of the product (max. three), and the system approves the verification or rejects it, and then you have a way to contact customer care. System rejected…

When I get bogus products from online ordering I just assume I got ripped off and that's that. A majority of my orders come through though so its not all bad.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#976

Post by teradome »

x3sphere wrote: post #32

It's just insane that a gift card redemption can trigger this. What's the rationale? It would make more sense if they just locked the person out of redeeming gift cards or something, not the entire account. But reading horror stories like this is is why I only use the very bare minimum of any of these cloud services. Keep local copies of everything. For developer accounts, I always create them under a separate email…

from the reddit story: "In the past two months, I purchased eleven Apple Gift cards from Amazon, Target, and apple.com, and added the amounts to my Apple account. The gift card amounts ranged from $25 to $150 each, totalling $905."

This is literally a money laundering pattern

The question will be why isn't this person just adding the money to their account directly, where is this money coming from, why are they structuring it like this

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#977

Post by pasc1878 »

epolanski wrote: post #307

I've been locked from my apple id for two *months*. Even though I: - had my recovery password - re-confirmed the email - re-confirmed my phone They just kept telling me "we'll contact you in two weeks", and kept not following. Then after the 4th recovery they sent me my recovery link on email (in any case weeks later). Worst of all? Their privacy and security they keep repeating like propaganda are beyond bogus. Sure…

You encrpyt your hard drive - so that needs a password.

So you need more than a simple script.

But someone else having your hardware has always bveen a risk.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#978

Post by parisidau »

teradome wrote: post #976
x3sphere wrote: post #32

It's just insane that a gift card redemption can trigger this. What's the rationale? It would make more sense if they just locked the person out of redeeming gift cards or something, not the entire account. But reading horror stories like this is is why I only use the very bare minimum of any of these cloud services. Keep local copies of everything. For developer accounts, I always create them under a separate email…

from the reddit story: "In the past two months, I purchased eleven Apple Gift cards from Amazon, Target, and apple.com, and added the amounts to my Apple account. The gift card amounts ranged from $25 to $150 each, totalling $905." This is literally a money laundering pattern The question will be why isn't this person just adding the money to their account directly, where is this money coming from, why are they struc…

Whatever you’re quoting isn’t about me, the OP in this case…

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#979

Post by Aachen »

parisidau wrote: post #965
Aachen wrote: post #946

Earlier quoted context omitted.

My apologies, I see I've misread it. Still don't know what iWork is. Surely what the question referred to was obvious

Here, I Googled it for you https://www.apple.com/iwork/

Oh, so I did understand correctly that it's Apple's version of Word etc.

My question was why one can't back up one's data though. I'm even more confused now that I know it refers to Pages/Keynote/etc. since those have always been file-based so far as I've seen from classmates who used it. Surely even Apple allows downloading your documents and spreadsheets from whatever storage front-end their live editing server uses?

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