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Slack has raised our charges by $195k per year

mahadk.com

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Re: Slack has raised our charges by $195k per year

#971

Post by AbstractH24 »

vintermann wrote: post #614
AbstractH24 wrote: post #498

Earlier quoted context omitted.

Salesforce either knows exactly want it’s doing or it’s in an epic doom loop. On the one hand, Turing their back on pretty much everything everyone liked about it because could be seen short sighted, and it will crumble. Or an intentional pivot. Knowing a subset is locked in and can be exploited to grow in new directions. Either way, the shift is kind of epic. And only seems to be gaining steam.

> Or an intentional pivot. Knowing a subset is locked in and can be exploited to grow in new directions. Larry Ellison is now apparently the world's second richest man. Apropos nothing.

The thought that Benioff could be the Ellison of the 2040s is kinda nuts

Re: Slack has raised our charges by $195k per year

#972

Post by ornornor »

casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Glad it got resolved, if this isn’t an excellent reason to get off slack and a perfect illustration sd to why owning your data matters then I don’t know what is.

I hear mattermost is a good alternative and you can self host it.

Good luck, I’m sure teaching teens to code as a nonprofit is hard work enough, I can’t imagine worrying about losing 11 years worth of messsges on top of it.

Re: Slack has raised our charges by $195k per year

#973

Post by ineedasername »

dhdresser wrote: post #838
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hi everyone — Denise Dresser here, CEO of Slack. As Rob shared, this was our mistake. An oversight in our billing process caused the issue, and I’m truly sorry for the concern it created. As soon as our team learned about it, we corrected it and restored Hack Club’s nonprofit pricing. Christina - we have reached out directly and are committed to working with Hack Club to ensure your workspace remains fully accessible…

I don’t think many readers here will be taken in by this performative apology and believe it is anything other than it is:

“We’re sorry...ish... that our routine pressure tactics and revenue min/max practices got exposed publicly. We are, actually, grateful it was caught now rather than after we deleted their account. That fallout would have cost us far more inconvenience to clean up. Thanks to the limited attention this has drawn, we only need to relax the thumb screws briefly, rather than pretend to an overhaul of the practices themselves, which would still have been, just like the apology, performative and short lived.”

If most people here think like I do, we’re instead doubling down on our efforts to ensure we can exfiltrate our data and jump platforms with only moderate frustration instead chaos when vendors pull this sort of thing.

Re: Slack has raised our charges by $195k per year

#974

Post by ineedasername »

seamanrob wrote: post #756
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Hi Rob, as head of product if you’re sincere in this then maybe check in with the SVP of North American sales, see if your sincerity is founded on something more than well-wishes. It would hardly be the first time in corporate history that a sales division was wagging the dog without the dog knowing.

Heck that’s an interesting thought, why isn’t the SVP here commenting instead? If you can’t find the new one then maybe check in with Kevin Egan, congratulate him on the new CRO job, see what his take is on this being more of a mistake than standard operating procedure. Maybe have his reminisce about his sales days from way back at Oracle, where sales and revenue optimization is known for their ethical practices.

Re: Slack has raised our charges by $195k per year

#975

Post by yeasku »

dhdresser wrote: post #838
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hi everyone — Denise Dresser here, CEO of Slack. As Rob shared, this was our mistake. An oversight in our billing process caused the issue, and I’m truly sorry for the concern it created. As soon as our team learned about it, we corrected it and restored Hack Club’s nonprofit pricing. Christina - we have reached out directly and are committed to working with Hack Club to ensure your workspace remains fully accessible…

Blackmail by mistake sorry!

Re: Slack has raised our charges by $195k per year

#979

Post by OhMeadhbh »

ratg13 wrote: post #728
OhMeadhbh wrote: post #311

The cloud is other people's computers.

Rented apartments are just someone else's house. These things being true does not negate the standard practice of respectful contract negotiation.

True. And I don't want to stretch the analogy too far, but it's harder to evict someone from a house they own.

Re: Slack has raised our charges by $195k per year

#980

Post by soulofmischief »

dhdresser wrote: post #838
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hi everyone — Denise Dresser here, CEO of Slack. As Rob shared, this was our mistake. An oversight in our billing process caused the issue, and I’m truly sorry for the concern it created. As soon as our team learned about it, we corrected it and restored Hack Club’s nonprofit pricing. Christina - we have reached out directly and are committed to working with Hack Club to ensure your workspace remains fully accessible…

This "apology" is about as vague as can be. If you actually wished to be accountable, you would be a lot more forthcoming about what happened, exactly which internal processes are the problem and why, and address the fact that the lack of proper data exfiltration was used here as a club to beat hundreds of thousands of dollars out of a nonprofit and longtime client.

I already only use Slack when required, and I have several philosophical issues with your platform, but this is a nail in the coffin for many of us here. I will certainly never recommend Slack and will use this situation and your vague apology as the reason.

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