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Slack has raised our charges by $195k per year

mahadk.com

961–970 of 1001 posts

Re: Slack has raised our charges by $195k per year

#961
The problem with these companies is that they suffer from the equivalent of golden handcuffs. They already have customers paying through the nose for overpriced products. It is very hard, psychologically, to admit you cannot charge the same amount anymore. And if you make a change you have to reduce the price for existing customers as well.

Most companies with these models will die simply because they won't have the courage and long term thinking to do this.

Re: Slack has raised our charges by $195k per year

#964

According to the Slack HQ account on Reddit, the situation has been resolved: https://old.reddit.com/r/Slack/comments/1njuchb/why_is_slack... >We made a mistake. >This was the result of an oversight in our billing process, and we are returning Hack Club to its previous nonprofit pricing while we work with them directly to ensure their workspace remains fully accessible. We value the work Hack Club does to inspire and…

> the situation has been resolved Slack cannot unilaterally “resolve” this situation, and their proposed solution doesn’t seem to address the concerns that were raised in the first place.

Yes it does. They don’t have to pay $200k/yr + $50k immediately, and don’t have to spend the time, effort, and money on self-hosting and migrating away.

Re: Slack has raised our charges by $195k per year

#965
post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

>Then, suddenly, they called us 2 days ago and said they are going to de-activate the Hack Club Slack, including all message history from 11 years, unless we pay

While I don't use slack and am barely familiar with its functionality, this stuck out just as an example of how important it is to export and save backups of anything you do with a third-party platform that your business completely depends on. That by itself is dangerous but at least saving all those DMs and channel content would have been a good idea.

As far as I understand, there are apps that let you do this. 11 years is a lot to lose.

Re: Slack has raised our charges by $195k per year

#966
post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

What you are is a parasitic liar who's reacting in disaster control spin mode. Extorting these people like that via phone call isn't a mistake, it's an obvious case of directed policy... that then got publicized and triggered some backtracking from a shitty company content with indifference.

Re: Slack has raised our charges by $195k per year

#967

Earlier quoted context omitted.

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Since everything is being fixed, does that mean that "Hack Club" is not going to move to mattermost after all?

Yep, we're not! (From a hc'er). Zach announced that slack has gifted us half a decade of enterprise+. Whilst slack's behaviour is worrying, it probably wouldn't make sense to cut all ties. Either way- another 5 years to migrate! :-)

Re: Slack has raised our charges by $195k per year

#969

Since you're a nonprofit that teaches coding, it could be a great time to consider self-hosting a FOSS chat tool. Suggestions: Campfire [0] or Zulip [1]. Also, if the data in chat is being held hostage, the org might be using chat wrong. Right tool for right purpose. If starting over, perhaps consider if it would make sense to put that documentation or whatever it is that will get "lost" from Slack into a wiki or rep…

There's really nothing like Slack in my uninformed opinion.

Re: Slack has raised our charges by $195k per year

#970

Slack just publicly apologized for this and said it was a mistake and they will be returning hack club to the previously agreed upon plan. Hack club staff are currently discussing whether or not to go ahead with the migration to mattermost anyways. (- a hack club member)

I’m more disgusted by the alleged humans at Slack when they inevitably reverse their decision like this and choose to lie about being incompetent over admitting to being malicious.
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