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Slack has raised our charges by $195k per year

mahadk.com

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Re: Slack has raised our charges by $195k per year

#951

Post by herpdyderp »

whstl wrote: post #729
btown wrote: post #670

One of Slack's greatest missed opportunities IMO was to become the hub for every company's customer/advocate community. Once you've established yourself as a customer service channel and internal coordination hub, you're deep in the operations of the company. They already had the brand cachet, they had everything going for them. And if they were worried about abuse, or about cutting into their B2B bottom line, they c…

Totally. I remember a few years ago where every open source or tech group community was on Slack. Today it's almost all Discord. I once even went to a doctor and the staff was using Slack because it integrated with some calendar thing they had. This is 100% gone. Fancy startups are still using Slack but in two I worked at, they migrated to Teams or Google after a while, as soon as they were acquired.

> they migrated to Teams or Google

Migrated to Google what?

Re: Slack has raised our charges by $195k per year

#952

Post by hsuduebc2 »

tototrains wrote: post #942
seamanrob wrote: post #756

Earlier quoted context omitted.

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

No, this was a decision that had negative effects and it makes you look very, very bad. But on the plus side you provided an excellent lesson to these teens and I'm sure they will consider the importance of trust, leverage, and incentives when dealing with other companies in the future.

Exactly. This theatrical damage control behavior is every time same story. Mistake made by fault in our system or by intern which no longer works here. Not a greed at all.

Re: Slack has raised our charges by $195k per year

#953

Post by itissid »

seamanrob wrote: post #756
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

You could start by explaining what exactly went wrong. Not doing that would be a mistake.

Re: Slack has raised our charges by $195k per year

#956

Post by doublerabbit »

dman wrote: post #827
seamanrob wrote: post #756

Earlier quoted context omitted.

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Since this was a public facing mistake, will there be a post mortem including details about the blast radius, how many customers were affected and what steps are being put in place to ensure this never happens to a customer again?

"We used the wrong React hook which increased the billing rate of our customers. Sorry"

Ref: https://www.theregister.com/2025/09/18/cloudflare_ddosed_its...

Re: Slack has raised our charges by $195k per year

#957

Post by vonneumannstan »

seamanrob wrote: post #756
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

>This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Undoubtedly the only mistake here was this getting attention. I'm sure hundreds of other groups have had the same experience Hack Club did.

Re: Slack has raised our charges by $195k per year

#958

Post by justin66 »

tototrains wrote: post #942
seamanrob wrote: post #756

Earlier quoted context omitted.

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

No, this was a decision that had negative effects and it makes you look very, very bad. But on the plus side you provided an excellent lesson to these teens and I'm sure they will consider the importance of trust, leverage, and incentives when dealing with other companies in the future.

I bet they'll just keep using slack, but we can dream.
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