Earlier quoted context omitted.
It's not really about system administration. The average person is a low effort moron who will do whatever he pleases without thinking about the consequences. The difference with computing is that since it's "new" and sometimes it has bugs, they will blame the hardware/OS any chance they get.
Just like your comment was not really about providing anything new, but insulting people who use technology?
When asked about it, he doesn't have too many files. What do you do in that case? Isn't he a moron both for storing so much porn and at the same time (somehow) believing a tech support person wouldn't find the root of the problem. It was in a "hidden" folder, so not only he is a moron for the first offense, but doubly so for thinking a competent person wouldn't find something so obvious.
So, I reiterate, most people are morons, and technology just reveals their ineptitude in plain sight, it's simple as that.
You are free to believe in your idealized version of the world, but it doesn't match my experience at all.