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Slack has raised our charges by $195k per year

mahadk.com

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Re: Slack has raised our charges by $195k per year

#931

Post by tinktank »

AdieuToLogic wrote: post #914
seamanrob wrote: post #756

Earlier quoted context omitted.

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

>> Then, suddenly, they called us 2 days ago and said they are going to de-activate the Hack Club Slack, including all message history from 11 years, unless we pay them $50,000 USD this week and $200,000 USD/year moving forward (plus additional annual fees for new accounts, including inactive ones) > This was a mistake. Calling a customer and extorting them for $50k USD this week and $200k USD per year going forward…

His response speaks volumes. Yours too.

Re: Slack has raised our charges by $195k per year

#932

Post by jcmartinezdev »

seamanrob wrote: post #756
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

It backfired badly, and now it was a mistake... Seems like posting it helped giving it some sort of resolution

Re: Slack has raised our charges by $195k per year

#933

Post by Ekaros »

lucasyvas wrote: post #916
seamanrob wrote: post #756

Earlier quoted context omitted.

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

We all work at companies and know how it works - you get away with what you can. You bet wrong and nobody will believe otherwise. If it was a mistake, it’s fireable.

For whole chain of command up to CEO and board. That is least we should ask each and every time.

Re: Slack has raised our charges by $195k per year

#935

Post by epolanski »

jmuguy wrote: post #821
seamanrob wrote: post #756

Earlier quoted context omitted.

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Can you comment on the other organizations who've had similar experiences recently? https://news.ycombinator.com/item?id=45287607 https://www.reddit.com/r/AWSCertifications/comments/1aj3i16/...

Move to other platforms? xD

Re: Slack has raised our charges by $195k per year

#936

Post by fpauser »

"[..] With that being said though, this ordeal has made us think more deeply about entrusting data with external SaaSes and ensuring that we own our data is definitely going to be a very big priority going forward. I’d encourage you to think the same way! [..]"

Full ack!

Re: Slack has raised our charges by $195k per year

#937

Post by maxloh »

realityfactchex wrote: post #51

Since you're a nonprofit that teaches coding, it could be a great time to consider self-hosting a FOSS chat tool. Suggestions: Campfire [0] or Zulip [1]. Also, if the data in chat is being held hostage, the org might be using chat wrong. Right tool for right purpose. If starting over, perhaps consider if it would make sense to put that documentation or whatever it is that will get "lost" from Slack into a wiki or rep…

Why not Element/Matrix?

It seems to be a more popular and mature choice, and it is open source too.

Re: Slack has raised our charges by $195k per year

#938

Post by austin-cheney »

Slack is based upon IRC. IRC is a free and open chat protocol that anybody can easily self host on the oldest hardware.

IRC is command driven and scary. Terrifying.

That people would pay thousands of dollars a year for vendor lock-in and that will abuse their privacy for a visually pleasing alternative is a quite a business model. It’s like targeting people with a history of abuse because you know they are exploitable and will eagerly fulfill your desires.

Re: Slack has raised our charges by $195k per year

#939

Post by s_dev »

Charmunk wrote: post #871
Charmunk wrote: post #769

Slack just publicly apologized for this and said it was a mistake and they will be returning hack club to the previously agreed upon plan. Hack club staff are currently discussing whether or not to go ahead with the migration to mattermost anyways. (- a hack club member)

Hack club was offered 5 years of Enterprise+ to make up for the situation, and has decided not to migrate at this time

I have no sympathy for Hack Club if they're caught out by this again and in 6 months Slack decide to revert back to the price increase when all the social media focus has died down.

Re: Slack has raised our charges by $195k per year

#940

Post by rhetocj23 »

dhdresser wrote: post #838
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hi everyone — Denise Dresser here, CEO of Slack. As Rob shared, this was our mistake. An oversight in our billing process caused the issue, and I’m truly sorry for the concern it created. As soon as our team learned about it, we corrected it and restored Hack Club’s nonprofit pricing. Christina - we have reached out directly and are committed to working with Hack Club to ensure your workspace remains fully accessible…

You restored their pricing, and thats it? No gesture of goodwill to cover the cost they have borne being stressed and coming on here to post about it?

lol..... what a joke.

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