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1Password 4 for Mac is here

blog.agilebits.com

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Re: 1Password 4 for Mac is here

#91

Post by AGKyle »

e1ven wrote: post #54
100k wrote: post #49

Earlier quoted context omitted.

But the only reason they couldn't update 1Password 3 to the new API is because they pulled it from the store -- in order to force all users to upgrade for $18.

I don't think they pulled it to force people to upgrade.. I suspect they pulled it because selling multiple versions would be confusing. It's clearer if there is one app per platform. Getting my wife to use a password manager is tough enough - Having to explain why there are 14 variations in the store would just add to the burden. But as to why it was a new version in the first place.. This is Apple's supported answe…

AgileBits Support here.

Yes, this is basically it.

It was hard to pull our good friend 1Password 3 from sale, it still exists in the App Store, just not for sale. This allows purchasers to still download it, but it isn't for sale for new users.

One app is much easier than several. We had previously:

* 1Password for iPhone

* 1Password for iPad

* 1Password Pro (the two above as a universal app)

We did this because we released the iPhone app when they provided an SDK, and then the iPad was released but some users just wanted to pay for the iPad version, not the iPhone app again. So, we made it so users could do that, trying to provide a better price point for those users. For new users we stressed Pro for it's universal nature.

But, this was all very confusing. I can't tell you how many emails I answered that were from confused customers asking which one they would buy.

Having three apps was very hard.

This probably isn't the best place for this due to comment threading, but updating 1Password 3 for the newer Dropbox API would've taken a LOT of developer time. We did not use the Dropbox SDK because when we wrote 1Password 3's original code base an SDK did not exist, or if it did come out shortly after it wasn't acceptable for use for a variety of reasons, usually performance related. If I recall our developers correctly via various chats.

And if we did update for the newer Dropbox API then we'd be supporting two platforms (3 and 4) and it's just hard to do. Plus, the much bigger issue was we wanted to move the features of 1Password forward, for example, custom fields and sections. To get this support in 1Password 3 we would've had to have basically rewritten the entire data model and at that point all that's the same from the old app is the interface :)

The even bigger issue for a new app is supporting older platforms. Some devices can't run iOS 6, which 1Password 4 requires. Such as the iPad 1, which many users continue to use and love. If we had updated the app inline, those users would've lost the ability to download a working version if they needed to. This seems to have changed recently, as you can now download the last version to work for a particular iOS release. But this didn't exist last December, or leading up to release for months prior.

Now, hindsight being 20/20, many developers are doing new apps with regard to iOS 7 because it's a cleaner "break" and requiring more significant rewrites and provides a natural point at which to make a new app and charge for it. So, many developers are going through the same thing we did with iOS 6, but they're doing it with iOS 7.

Hope that provides some level of insight.

Kyle

AgileBits Support

Re: 1Password 4 for Mac is here

#92

Post by AGKyle »

uladzislau wrote: post #53
adestefan wrote: post #31

I'm okay with paying for the Mac update. What I'm not okay with is them disabling Dropbox support in the old iOS program and then making the new version a $18 app. That means I'll need to spend $51.58 ($33.59 for Mac + Windows upgrade plus $17.99 for iOS app) to regain functionality the worked perfectly fine until they crippled the iOS app. I'm doubting that I'll actually do this because I'm so steamed about the disa…

So one time purchase is a recurring payment actually since you're forced to upgrade every time there's a new version.

AgileBits Support here.

Not every version. We've only charged for three upgrades in our history.

1Password 2 for Mac to 1Password 3 for Mac

1Password 3 for Mac to 1Password 4 for Mac

1Password 3 for iOS to 1Password 4 for iOS

So, two of the three updates happened in the last year for the latest release (1Password 4). All other updates were free for existing users.

That's over 4 years between releases with no charges for users who purchased on launch day. Now, not every user purchased on launch day obviously, but I think we've been pretty fair with the upgrades. We go out of our way to try to help users who purchased prior to the new version too. We gave every user who purchased 1Password 3 for iOS a free upgrade to 1Password 4 within a 30 day window from 1Password 4 release.

This is the App Store we're talking about, which doesn't provide a mechanism for giving the app away free (while having it a paid app). Unless you count those 50 app store promo codes you get each release... (that's cost of app + 30% hit from Apple). I don't know of any other company that would do that on the scale we did. We tried VERY hard to give our users the best we could while going to a new app.

Kyle

AgileBits Support

Re: 1Password 4 for Mac is here

#93

Post by AGKyle »

ajacksified wrote: post #23
jdludlow wrote: post #8

I've been using 1Password for years, and until I saw the picture of everyone in their t-shirts, I had no idea that CMD-\ was the hotkey for the password menu. Still waiting for seamless Linux integration though. It's one of my killer apps that keeps me on OS X, connecting via ssh to headless Linux machines or VMs, as opposed to using the Linux desktop. And yes, I realize that there are other password managers out the…

Same here; I had to get a Windows license when I was tired of read-only from the dropbox utility, and then run 1Password for Windows using Wine (and 1Password for windows is a massively inferior experience.) I'm surprised they don't put more effort into improving the Windows app instead of releasing v4 on top of an already pretty good v3, even if they don't feel it's the right time to release a Linux version.

AgileBits Support here.

Noted. We can't promise Linux support. It's hard to provide paid software on Linux and be able to pay for the development and technical support. The user base is tricky, many are used to free software via their favorite package manager. Serious professionals are likely to pay I think, but how many of those are there?

We'd love to support Linux in some way, and we just hired a guy who primarily works in Linux. We never say never, but we certainly can't promise Linux support. All that said, I'll pass your feedback along :)

I'd agree, I want our Windows application to get a make over and try to gain feature parity with our Mac app. We're a very small team though so focus tends to be on Mac and iOS since that's where a vast majority of our user base is. That's not to say we don't want the other platforms to be better. Example: We're working on a brand new Android application that should blend both our look and feel with Android's look and feel.

We'll get the Windows application there, just give it some time. :)

Kyle

AgileBits Support

Re: 1Password 4 for Mac is here

#94

Post by AGKyle »

chmars wrote: post #45
tbatchelli wrote: post #9

I use 1Password so extensively that the money I paid for it always seemed well spent, if not cheap. 1Password 4 is a big leap for me in terms of usability (vs. v.3): the mini application can be quickly accessed via a key chord, similarly to what you can do within a browser. Very helpful for things like VPN access, encrypted HDs, and other non-web softwares. The security audit is a great feature too: it can tell you w…

Are you happy with the browser support? In my browsers, 1Password 4 still works less reliably than 1Password 3. Manual completion (I don't use auto competition) sometimes works and sometimes doesn't. In the former case, the user credentials get listed but not inserted. The issues occurs more often in Chrome than in Firefox. It might be just me of course. In any case, I am already in contact with the great AgileBits s…

If you email me, my name (see sig at bottom) at company url with the email address you used to send your support ticket in I'll personally take a look.

Kyle

AgileBits Support

Re: 1Password 4 for Mac is here

#95

Post by AGKyle »

chmars wrote: post #47
Brajeshwar wrote: post #20

I found out about the "CMD + \" just now. I guess it wasn't there before or is that because I never used the browser plugin. Btw, my upgrade was free at the App Store. Quick observations; * Snappy and Fast. * iCloud Sync will make it easier to sync between Devices - iOS and Mac OS X. Dropbox sync wasn't that great if I don't open the app often. (I hope I don't regret saying this.) * Finally, "CMD + SHIFT + c" copies…

Is CMD + \ an easily reachable shortcut on American keyboards? On my Non-American keyboard, CMD + \ equals CMD + Alt + Shift + / … I have never used the setting so far. The current setting in 1Password on the Mac I am using right now is CMD + S, that does not work of course. I guess I changed it years ago since AgileBits is very unlikely to have chosen CMD + S as shortcut for Non-American keyboards. I changed the sho…

Yup, it's been there for a long time. For at least as long as I've been a user.

We had trouble with 1Password 3 and non-US keyboards, but the new app should be MUCH better at handling non-US keyboard layouts. So change that shortcut however you see fit :)

I just can't promise a t-shirt for your chosen replacement of the shortcut (see our blog.agilebits.com header for this one).

Kyle

AgileBits Support

Re: 1Password 4 for Mac is here

#96

Post by AGKyle »

smackfu wrote: post #39

Personally, I see no compelling reason to upgrade. V3 works fine for me, and 99% of the time I'm just using the browser plug-in anyways, not the main app. It's also a bit disappointing that I had to buy direct to get cross-platform support, which is the reason I chose 1Password, but then that means I have to pay for this upgrade. If I had paid them half the price via the Mac App Store, minus Apple's 30% no less, I wo…

AgileBits Support here.

Sorry to hear you feel it isn't worth the upgrade. I'd suggest trying the demo at least to see if there's anything there worth using. Personally, the new browser extension is amazing and I have a hard time going back to help users in support :)

You didn't have to buy direct to get cross platform support. We offer coupons to users who purchase on the Mac App Store and want to buy our Windows application as well. We match the price at the time of purchase. So, normally the Mac app is $50, we offer the Mac + Win bundle for $70. If you bought at $50 on the Mac App Store, we give a coupon to get the Windows app for the same price as our website bundle. We just need proof of purchase from the Mac App Store.

If you have concerns though, email us, support at company url. Mention me here and someone will add me to the ticket and we can discuss directly. I'll be happy to help however I can.

Kyle

AgileBits Support

Re: 1Password 4 for Mac is here

#97

Post by AGKyle »

Groxx wrote: post #74
CountSessine wrote: post #55

Maybe they can make a decent Android version one of these days. If they had a good Android version, I'd update to v4 for OSX in a heartbeat. I own an OSX license for v3, a Windows license for v3 (or whatever its at right now), and iOS licenses for iPad and iPhone - even though I don't have an iPhone or iPad anymore. I have a big investment in this program, but their slipshod Android version has me re-evaluating this…

Yeah, they claim it's in the works, but I think that's been true for over a year now. Maybe soon? An app like this shouldn't take a year to make, especially since the current version is so incredibly bad. Some improvement sooner would be preferable, I think. I have yet to find any alternative that is even remotely as user-friendly. LastPass does legitimately seem to be well run and secure, but the browser-extension U…

We are indeed working on a full Android application. We'll admit, it has taken longer than we wanted. We're getting closer so hang in there and if you're really interested in testing it, ping us at support at company url and mention me. I'll see if I can add you to the list of testers when we get to that point.

Kyle

AgileBits Support

Re: 1Password 4 for Mac is here

#98

Post by AGKyle »

Osmium wrote: post #73

Hmm, 1Password always seemed like an overly-complicated (though polished) solution to a basic problem to me. Personally, I just use a variant of: one-way-hash(master-password + site-domain) Seems to work really well, doesn't require special software, allows me to replicate all my passwords on any computer, and passwords are unique to each website and seemingly-random. Use a strong master password and it seems like an…

Do be very careful designing your own system. Our own security expert has written a blog post talking about the pitfalls:

http://blog.agilebits.com/2012/11/08/dont-trust-a-password-m...

I suspect you'll find that at least somewhat useful :)

Kyle

AgileBits Support

Re: 1Password 4 for Mac is here

#99

Post by Osmium »

AGKyle wrote: post #98
Osmium wrote: post #73

Hmm, 1Password always seemed like an overly-complicated (though polished) solution to a basic problem to me. Personally, I just use a variant of: one-way-hash(master-password + site-domain) Seems to work really well, doesn't require special software, allows me to replicate all my passwords on any computer, and passwords are unique to each website and seemingly-random. Use a strong master password and it seems like an…

Do be very careful designing your own system. Our own security expert has written a blog post talking about the pitfalls: http://blog.agilebits.com/2012/11/08/dont-trust-a-password-m... I suspect you'll find that at least somewhat useful :) Kyle AgileBits Support

It's very kind of you to respond! I would certainly never trust it to share with someone else :) but I'm perfectly happy to accept the risk myself.

But it's not just me using a system like this. Everyone using SuperGenPass is using something similar too. That's why I think it's important to talk about it more.

Re: 1Password 4 for Mac is here

#100

Post by chmars »

AGKyle wrote: post #95
chmars wrote: post #47

Earlier quoted context omitted.

Is CMD + \ an easily reachable shortcut on American keyboards? On my Non-American keyboard, CMD + \ equals CMD + Alt + Shift + / … I have never used the setting so far. The current setting in 1Password on the Mac I am using right now is CMD + S, that does not work of course. I guess I changed it years ago since AgileBits is very unlikely to have chosen CMD + S as shortcut for Non-American keyboards. I changed the sho…

Yup, it's been there for a long time. For at least as long as I've been a user. We had trouble with 1Password 3 and non-US keyboards, but the new app should be MUCH better at handling non-US keyboard layouts. So change that shortcut however you see fit :) I just can't promise a t-shirt for your chosen replacement of the shortcut (see our blog.agilebits.com header for this one). Kyle AgileBits Support

Your t-shirts look great!

I don't expect a t-shirt from you but maybe you could provide a template?

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